Converge Coffee

Episode 86: How Building Your Personal Brand Creates Opportunities

February 5th, 2021  |  Season 4  |  29 mins 39 secs

adam gulla, customer experience, marketing, personal brand, personal branding

In this episode, Sean sits down with Adam Gulla, Business Development Manager at Briljent. They dive into how Adam went from being a writer to a business development aficionado and building his personal brand. They go deeper into how Adam fostered his writing talents to foster stronger sales relationships. Adam shares wonderful examples of how he helped clients in 2020. Adam has such a calm yet enthusiastic demeanor to constantly improve and help others succeed.

Episode 85: Delivering Great Experience by Getting Rid of Perfection

February 5th, 2021  |  Season 4  |  31 mins 25 secs

alex perry, customer experience, marketing, messaging, minivan mogul, practically speaking

In this episode, Sean sits down with Alex Perry, CEO of Practically Speaking and the author of Minivan Mogul. They dive into why Alex started her company and the great story about writing Minivan Mogul. They go deeper into Alex's background and how she champions her clients. Alex shares wonderful examples of how she helps clients and the results they see. Alex's personality leaps out of the sound. Her love to provide the best customer experience shows her love to help others to find their voice.

Episode 84: Building Great Podcast Engagement Through Customer Experience and Community

December 4th, 2020  |  Season 4  |  29 mins 8 secs

customer experience, cx, jen edds, podcast marketing, podcasts, the brassy broadcasting company

In this episode, Sean sits down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company. They dive into why Jen started her podcasting company. They go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice.

Episode 83: How Small Pivots Make Huge Impacts

December 4th, 2020  |  Season 4  |  26 mins 58 secs

bryan kramer, customer experience, cx, h2h, h2h model, shareology

In this episode, Sean sits down with Bryan Kramer, co-founder of H2H Companies. They dive into why Bryan co-founded H2H Companies and came up with the H2H Model. They go deeper into how make small changes can make a huge impact on your business. Bryan illustrates great examples on some great analogies and examples. Bryan provides great insight on how he cultivated a wonderful customer experience through his own experiences. Bryan also gives some interesting examples of his own life and why he came up with the H2H Model. This model has helped numerous business owners see and create the right focuses for success.

Episode 82: Creating Great Customer Experiences to Drive Industries Out of the Ashes

December 4th, 2020  |  Season 4  |  30 mins 41 secs

covid, customer experience, cx, restaurants, snapshyft, thor wood

In this episode, Sean sits down with Thor Wood, CEO and co-founder of SnapShyft. They dive into why Thor co-founded SnapShyft. They go deeper into how his company works on balancing a great customer experience with a two sided market - restaurant owners and workers. Thor provides a lot of great stats on the labor force and forecasts how restaurants have pivoted and will continue to pivot with COVID. Thor also gives some interesting insight on how restaurants will be coming out of the ashes stronger.

Episode 81: How to Build Customer Experience in a Slow to Change Industry

December 4th, 2020  |  Season 4  |  31 mins 53 secs

contractors, covid, customer experience, cx, groundwork, jeff wraley

In this episode, Sean sits down with Jeff Wraley, founder of Groundwork. They dive into why Jeff started Groundwork and his journey to lead to creating the company. They go deeper into how he built a solid customer experience through product and strategy and the steps to get to a strong MVP. Jeff talks about his entrepreneurial mindset on to constantly improve the product for his customers. Jeff also gives some interesting insight how contractor industries were impacted with COVID.

Episode 80: Why You Need to Burn the Boats

December 4th, 2020  |  Season 4  |  20 mins 43 secs

community, customer experience, cx, lorraine ball, roundpeg

In this episode, Sean sits down with Lorraine Ball, founder of Roundpeg. They dive into how Lorraine started her business by going all in and not straddling the fence. They go deeper into how her mindset helped improve customer experience by going on all with one company and burning other things that distract you from the end goal. Lorraine talks about success pivots and how to upsell. Lorraine also gives some interesting insight how she built her business by building a strong community.

Episode 77: How Digital Transformation Helps See Clear in Blurry Times

December 4th, 2020  |  Season 4  |  35 mins 32 secs

customer experience, cx, doug karr, douglas karr, highbridge, salesforce, seo

In this episode, Sean sits down with Douglas Karr, founder of Martech Zone and VP/Partner at HighBridge. They dive into why Doug goes by Douglas and not Doug on his online and social accounts. Fun Fact: It's all about SEO! They talk about how has business changed for his companies and clients. Douglas talks about what digital transformation is and how his company has been focusing on business problems with specific marketing needs. We go deeper how the business landscape has changed drastically since COVID. And they talk about why this happening showed where we needed to accelerate based on on previous data on what customers actually wanted. Douglas also gives some great insight on the Salesforce marketplace landscape, how to rejigger projects to optimize for growth, and a little about him and why he loves what he does, about his hobbies, and why health has been so important to him.

Shouts out to:
Jenn Lisak
Daniel Pink

Episode 76: Evolve to Grow - Not Remaining Complacent

December 4th, 2020  |  Season 4  |  19 mins 22 secs

customer experience, cx, evolve to grow, marketing messaging, messaging, tristan wright

In this episode, Sean sits down with Tristan Wright, founder of Evolve to Grow. They dive into how Tristan's career path on how he ended up starting Evolve to Grow. NOTE: There are some cool insights from his journey. They go deeper into how messaging and customer experience scaled his business. Tristan also gives some great insight on how to remain viable in good and rough times.

Episode 75: Marrying Digital with a Personal Experience

October 23rd, 2020  |  Season 4  |  39 mins 53 secs

avex designs, customer experience, design, dtc brands, ecommerce, john surdakowski, shopify plus, shopify plus partner

In this episode, Sean sits down with John Surdakowski, founder of Avex Designs. They dive into how John's career path on how he ended up starting a Shopify Plus Partner agency. They go deeper into the unique marketing challenges eCommerce and direct to consumer (DTC) brands have before and post COVID. John also gives some great insight on how brands should be winning over consumer with marrying digital with a personal experience.