Converge Coffee
Learn from Experts Like They Were Right Across a Coffee Table
Displaying Episode 101 - 104 of 104 in total of Converge Coffee with the tag “customer experience”.
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Episode 9: How Should Product, Customer Success, and Marketing Work Well Together
May 18th, 2018 | Season 2 | 32 mins 58 secs
customer experience, customer success, design, eric prugh, inbound marketing, market fit, marketing tactics, marketing teams, marketing tech, marketing technology, martech, messaging, outbound marketing, pactsafe, product fit, product marketing
In this episode, Sean sits down with Eric Prugh, COO, at PactSafe, and talk why product, customer success, and marketing should openly talk to help the customer. They dive deeper on how PactSafe helps companies make legal transactions quicker and more effective. Eric talks about the challenges and successes of working in a SaaS startup and offers advice staying true to your customers, finding the right product fit, and how each team should communicate with one another.
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Episode 8: Why Marketing Should Focus on Agile and Employee Engagement
May 4th, 2018 | Season 2 | 30 mins 30 secs
agile marketing, agile marketing indy, customer experience, emplify, employee engagement, employee experience, eva jackson
In this episode, Sean sits down with Eva Jackson, Director of Marketing Operations, at Emplify, and talk why companies need agile marketing and employee engagement. They dive deeper on how Emplify builds a framework for companies to understand their company health. Eva and Sean talk about her co-founding Agile Marketing Indy and how that plays into her job at Emplify.
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Episode 7: How Startups and VCs Market Themselves
April 27th, 2018 | Season 2 | 37 mins 26 secs
buyer experience, customer experience, design, high alpha, marketing tech, marketing technology, martech, messaging, srikar kalvakolanu, startup marketing, vc marketing, venture capital marketing
In this episode, Sean sits down with Srikar Kalvakolanu, Strategy & Innovation Specialist, at High Alpha, and talk how startups and venture capital (VC) firms market themselves. They dive deeper on how High Alpha markets themselves and the startups they create. Srikar touches on how important marketing is at the beginning of creating a business.
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Episode 6: Grow Your Event Marketing Through Community Based Relationships
March 28th, 2018 | Season 2 | 27 mins 55 secs
centric indiana, centric indy, customer experience, day of innovation, event marketing, innovation, jason williams
In this episode, Sean sit down with Jason Williams, Executive Director, at Centric Indy, and talk about how to put on a great event. They dive deeper on how to draw the right crowd and get sponsors by building strong relationships. Jason and Sean go on to talk about Centric's community based focus. Learn how Centric cultivated innovation in Indiana.