Converge Coffee

Learn from Experts Like They Were Right Across a Coffee Table

About the show

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.

This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.

We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Episodes

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    Episode 87: Create Great Experience By Focusing on Your Passions and Community

    February 5th, 2021  |  Season 4  |  25 mins 5 secs
    creative mornings, customer experience, design, marketing, ryan hunley, second street creative

    In this episode, I sit down with Ryan Hunley, owner and art director at Second Street Creative. We dive into why Ryan started Second Street and how that led to establishing Creative Mornings Indianapolis Chapter. We go deeper into how Ryan builds community through storytelling. Ryan shares insights on how to develop your concept of identity and how develop that entrepreneurial drive. Ryan's chill, fresh vibe shows in his tone and is represented in his passions and focuses.

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    Episode 86: How Building Your Personal Brand Creates Opportunities

    February 5th, 2021  |  Season 4  |  29 mins 39 secs
    adam gulla, customer experience, marketing, personal brand, personal branding

    In this episode, I sit down with Adam Gulla, Business Development Manager at Briljent. We dive into how Adam went from being a writer to a business development aficionado and building his personal brand . We go deeper into how Adam fostered his writing talents to foster stronger sales relationships. Adam shares wonderful examples of how he helped clients in 2020. Adam has such a calm yet enthusiastic demeanor to constantly improve and help others succeed.

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    Episode 85: Delivering Great Experience by Getting Rid of Perfection

    February 5th, 2021  |  Season 4  |  31 mins 25 secs
    alex perry, customer experience, marketing, messaging, minivan mogul, practically speaking

    In this episode, I sit down with Alex Perry, CEO of Practically Speaking and the author of Minivan Mogul. We dive into why Alex started her company and the great story about writing Minivan Mogul. We go deeper into Alex's background and how she champions her clients. Alex shares wonderful examples of how she helps clients and the results they see. Alex's personality leaps out of the sound. Her love to provide the best customer experience shows her love to help others to find their voice.

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    Episode 84: Building Great Podcast Engagement Through Customer Experience and Community

    December 4th, 2020  |  Season 4  |  29 mins 8 secs
    customer experience, cx, jen edds, podcast marketing, podcasts, the brassy broadcasting company

    In this episode, I sit down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company. We dive into why Jen started her podcasting company. We go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice.

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    Episode 83: How Small Pivots Make Huge Impacts

    December 4th, 2020  |  Season 4  |  26 mins 58 secs
    bryan kramer, customer experience, cx, h2h, h2h model, shareology

    In this episode, I sit down with Bryan Kramer, co-founder of H2H Companies. We dive into why Bryan co-founded H2H Companies and came up with the H2H Model. We go deeper into how make small changes can make a huge impact on your business. Bryan illustrates great examples on some great analogies and examples. Bryan provides great insight on how he cultivated a wonderful customer experience through his own experiences. Bryan also gives some interesting examples of his own life and why he came up with the H2H Model. This model has helped numerous business owners see and create the right focuses for success.

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    Episode 82: Creating Great Customer Experiences to Drive Industries Out of the Ashes

    December 4th, 2020  |  Season 4  |  30 mins 41 secs
    covid, customer experience, cx, restaurants, snapshyft, thor wood

    In this episode, I sit down with Thor Wood, CEO and co-founder of SnapShyft. We dive into why Thor co-founded SnapShyft. We go deeper into how his company works on balancing a great customer experience with a two sided market - restaurant owners and workers. Thor provides a lot of great stats on the labor force and forecasts how restaurants have pivoted and will continue to pivot with COVID. Thor also gives some interesting insight on how restaurants will be coming out of the ashes stronger.

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    Episode 81: How to Build Customer Experience in a Slow to Change Industry

    December 4th, 2020  |  Season 4  |  31 mins 53 secs
    contractors, covid, customer experience, cx, groundwork, jeff wraley

    In this episode, I sit down with Jeff Wraley, founder of Groundwork. We dive into why Jeff started Groundwork and his journey to lead to creating the company. We go deeper into how he built a solid customer experience through product and strategy and the steps to get to a strong MVP. Jeff talks about his entrepreneurial mindset on to constantly improve the product for his customers. Jeff also gives some interesting insight how contractor industries were impacted with COVID.

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    Episode 80: Why You Need to Burn the Boats

    December 4th, 2020  |  Season 4  |  20 mins 43 secs
    community, customer experience, cx, lorraine ball, roundpeg

    In this episode, I sit down with Lorraine Ball, founder of Roundpeg. We dive into how Lorraine started her business by going all in and not straddling the fence. We go deeper into how her mindset helped improve customer experience by going on all with one company and burning other things that distract you from the end goal. Lorraine talks about success pivots and how to upsell. Lorraine also gives some interesting insight how she built her business by building a strong community.

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    Episode 79: Creating a Value Based Business in a Pandemic

    December 4th, 2020  |  Season 4  |  25 mins 55 secs
    kate gahimer, marketing messaging, messaging, senler studio, social media, social media marketing

    In this episode, I sit down with Kate Gahimer, CEO and co-founder of Senler Studio. We dive into why Kate started a social media marketing agency during the pandemic. We go deeper into entrepreneurial mental challenges in creative industries. Kate also gives some great insight on how to message when building a business and offering value at the right time. Kate also gives some interesting details on her experience living in Zurich to moving back to the United States in 2020.

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    Episode 78: How to Build Your eCommerce Empire

    December 4th, 2020  |  Season 4  |  29 mins 46 secs
    3 pillars of ecommerce success, ann sieg, ecommerce business school, marketing channels, marketing messaging, messaging

    In this episode, I sit down with Ann Sieg, founder of eCommerce Business School. We dive into how anyone can start their online empire Ann talks about 3 Pillars of eCommerce Success (Generate cash flow, Automate Flows, and Build asset). We go deeper how her company resonates their message on a few different platforms. Ann also gives some great insight on how to deliver value to each customer through their program. Ann talks about why she loves her company and gives good ideas on how to build a community of like minded people.

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    Episode 77: How Digital Transformation Helps See Clear in Blurry Times

    December 4th, 2020  |  Season 4  |  35 mins 32 secs
    customer experience, cx, doug karr, douglas karr, highbridge, salesforce, seo

    In this episode, I sit down with Douglas Karr, founder of Martech Zone and VP/Partner at HighBridge. We dive into why Doug goes by Douglas and not Doug on his online and social accounts. Fun Fact: It's all about SEO! We talk about how has business changed for his companies and clients. Douglas talks about what digital transformation is and how his company has been focusing on business problems with specific marketing needs. We go deeper how the business landscape has changed drastically since COVID. And we talk about why this happening showed where we needed to accelerate based on on previous data on what customers actually wanted. Douglas also gives some great insight on the Salesforce marketplace landscape, how to rejigger projects to optimize for growth, and a little about him and why he loves what he does, about his hobbies, and why health has been so important to him.

    Shouts out to:
    Jenn Lisak
    Daniel Pink

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    Episode 76: Evolve to Grow - Not Remaining Complacent

    December 4th, 2020  |  Season 4  |  19 mins 22 secs
    customer experience, cx, evolve to grow, marketing messaging, messaging, tristan wright

    In this episode, I sit down with Tristan Wright, founder of Evolve to Grow. We dive into how Tristan's career path on how he ended up starting Evolve to Grow. NOTE: There are some cool insights from his journey. We go deeper into how messaging and customer experience scaled his business. Tristan also gives some great insight on how to remain viable in good and rough times.

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    Episode 75: Marrying Digital with a Personal Experience

    October 23rd, 2020  |  Season 4  |  39 mins 53 secs
    avex designs, customer experience, design, dtc brands, ecommerce, john surdakowski, shopify plus, shopify plus partner

    In this episode, I sit down with John Surdakowski, founder of Avex Designs. We dive into how John's career path on how he ended up starting a Shopify Plus Partner agency. We go deeper into the unique marketing challenges eCommerce and direct to consumer (DTC) brands have before and post COVID. John also gives some great insight on how brands should be winning over consumer with marrying digital with a personal experience.

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    Episode 74: Not Only Knowing the Tech, You Need to Have the Focus and Drive

    October 23rd, 2020  |  Season 4  |  31 mins 35 secs
    amazon, darrell alfonso, martech, messaging, personal branding

    In this episode, I sit down with Darrell Alfonso, an award winning Martech and marketing operations professional . We dive into how life at Amazon has been treating him his first few years. We go deeper into how marketing pros can demonstrate their value. Darrell also gives some great advice on his career experience and how he has helped others find their marketing work niche themselves.

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    Episode 73: Building a Listening Culture to Redefine Sales and Customer Experience

    October 23rd, 2020  |  Season 4  |  43 mins 49 secs
    adam grossman, b2b sales, customer experience, the selling factory

    In this episode, I sit down with Adam Grossman, co-founder of the Selling Factory. We dive into why he helped start the Selling Factory. We go deeper into what Selling Farm Systems are and how companies are taking advantage. Adam also gives some insight on the companies success and his perspective coming from a background being a rabbi and transitioning into B2B sales.

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    Episode 72: How to Build an Incredible Mindset Using Techniques like Meditation, Mindset, and Visualization.

    October 23rd, 2020  |  Season 4  |  19 mins 29 secs
    customer experience, dreamfuel, kevin bailey, messaging

    In this episode, I sit down with Kevin Bailey, CEO of Dreamfuel. We dive into why Kevin started Dreamfuel. We go deeper into mindset training and how our mind impacts our daily lives. Kevin also gives some great examples how saw past mental blocks to achieve through his services.