Converge Coffee

Episode 135: How Packaging Gratitude with a Sale Creates Customer Experiences

March 31st, 2023  |  Season 6  |  17 mins 30 secs

appreciation advocate, customer experience, steve buzogany

In this episode, Sean sits down with Steve Buzogany, founder of Appreciation Advocate. He is a realtor and small business owner. They dive into why Steve started Appreciation Advocate. They go deeper into his experience creating great customer experiences by honing in on appreciation. Steve gives some great insights his methodology and the returns. His tone gives off a helpful, direct tone on creating great customer experiences around appreciation. Steve gets deep on how he takes time decompress and recharges. He even gives insight how he systematized gratitude and relates well to business.

More About Steve. https://www.linkedin.com/in/stephen-buzogany/

Episode 134: How Solving Problems with Podcasts Created Great Customer Experiences

March 31st, 2023  |  Season 6  |  26 mins 5 secs

brand, customer experience, jar audio, podcasts, roger nairn

In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio. He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health.

More About Roger. https://www.linkedin.com/in/rogernairn604

Episode 133: How to Build Great Customer Experiences with Product Led Growth

March 31st, 2023  |  Season 6  |  28 mins 18 secs

brain bump, customer experience, demand generation, mark herschberg, product led growth

In this episode, Sean sits down with Mark Herschberg, creator of Brain Bump and author of The Career Toolkit, Essential Skills for Success That No One Taught You. He is a wonderful demand creator whose background is a CTO. They dive into why Mark started Brain Bump. They go deeper into his tech experiences and how creates demand that focuses on customer experiences. Mark gives some great insights how create demand rather than forcing it. His tone gives off a helpful, astute, and to the point tone on creating demand and customer experiences. Mark gets deep on how he has helped his alma mater (MIT), was a competitive dancer, and why Brain Bump has become his passion.
More About Mark. https://www.linkedin.com/in/hershey/

Episode 132: Why Demand Creation Resonates Better with B2B Customers

March 17th, 2023  |  Season 6  |  29 mins 12 secs

b2b marketing, customer experience, demand creation, funky marketing, nemanja zivkovic

In this episode, Sean sits down with Nemanja Zivkovic, founder & CEO of Funky Marketing. He is a wonderful demand creator who constantly makes a real connection. They dive into why Nemanja started Funky Marketing. They go deeper into his experiences and how Funky Marketing has evolved over the last 3 years. Nemanja gives some great insights how create demand rather than forcing it. He even gives more insight on his own experiences and actual results from his efforts. His tone gives off a helpful, yet focused tone on creates demand as a human (no systems in this conversation). Nemanja gets deep on how he loves to learn and tries different outlets for his overall health.
More About Nemanja. https://www.linkedin.com/in/zivkovicnemanja/

Episode 131: How Great Customer Experience Comes from Great Human Writers and Not AI

March 17th, 2023  |  Season 6  |  30 mins 30 secs

chatgpt, customer experience, erik deckers, messaging, pro blog service, writing

In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service. He is a content writer and editor with over 30 years experience. They dive into why Erik thinks ChatGPT won't take away entry level jobs soon. They go deeper into his experiences and how he tested out ChatGPT with this own writing process. Erik gives some great insights how the AI writer is linear in thought. It doesn't think like a writer. He even gives more insight on his own experiences over the years and how this has caused confusion on good writing. His tone gives off a helpful, yet wonderful storytelling ability. Erik gets deep on some lifestyle changes, enjoying the wonderful Orland weather, and spending time with his new grandson.
More About Erik. https://www.linkedin.com/in/erikdeckers/

Episode 130: How Living through the Remote Work Experience Creates Better Journeys to Coach Clients

March 17th, 2023  |  Season 6  |  28 mins 25 secs

customer experience, customer journeys, parasocial worker, remote work, tim hickle, your remote work coach

In this episode, Sean sits down with Tim Hickle, a management coach who helps remote and hybrid teams move faster, get more done, and feel less busy. They dive into why Tim started Your Remote Work Coach. They go deeper into his experiences with remote work and why he is focused on directors and managers. Tim gives some great insights how he used his own experiences to facilitate better communication and tools to help. He even gives more insight how he uses his eNewsletter, Parasocial Worker, and feedback to create better experiences. Tim loves serving people. His tone gives off a helpful and very knowledgeable on remote work pain points. Tim gets deep on how he loves a work challenges. He opens up about his own work burnout and what he is doing today to recharge.
More About Tim. https://www.linkedin.com/in/timhickle/

Episode 129: How Breaking Down the Fear of Being Judged Creates Wonderful Customer Experiences

March 10th, 2023  |  Season 6  |  28 mins 17 secs

customer experience, sean tyler foley, storytelling, total buy in, tyler foley

In this episode, Sean sits down with Sean Tyler Foley managing director of Total Buy In, where he works with executives and CEOs, helping them show up powerfully behind the mic to gain the exposure they need. He is an accomplished film and stage performer who has been acting in film and television since he was 6 years old. They dive into why Tyler started Total Buy In. They go deeper into his acting experience and how that helped shape how he helps his clients share their stories. Tyler breaks down that its not fear of public speaking. The fear comes from being judged which we create a narrative in our own head to psych us out. He even gives more insight how he helps his clients through the fear of being judged and some wonderful success stories. Tyler loves helping people share their stories. His tone gives off a helpful, lively tone creates an uplifting atmosphere. Tyler gets deep on how he found his superpower and how he leverages that to help others. Tyler does give a great examples of how he decompresses but also how he lives his truth in his work, hobbies, and health
More About Josh. https://www.linkedin.com/in/seantylerfoley/

Episode 128: Why Great Customer Experience Starts with Leadership Caring about Their Employees

March 10th, 2023  |  Season 6  |  19 mins 52 secs

customer experience, leadership, marketing, robin bowling

In this episode, Sean sits down with Robin Bowling, SaaS Growth Marketing Leader. She is an awesome facilitator bringing a centralized focus for demand generation and product teams. They dive into when should customer experience be the central focus in marketing specifically demand generation. They go deeper into her experiences and how she approaches from how to lead internal teams. Robin gives some great insights how feedback loops are important for growth. She even gives more insight how to create these loops and the process. Robin loves helping people grow in their careers and as people. Her tone gives off a helpful, yet open minded leadership quality. Robin gets deep on how she got to where she is today with awesome mentors and acting on the advice they gave.
More About Robin. https://www.linkedin.com/in/robinbowling/

Episode 127: How Personal Passion Creates Deeper, Better Customer Experiences

February 24th, 2023  |  Season 6  |  14 mins 34 secs

customer experience, lbg consulting services, limor bergman, women in tech

In this episode, Sean sits down with Limor Bergman, Career Coach and Mentor at LBG Consulting Services. She has over 20 years experience in software engineering - even reaching to director of engineering. They dive into why Limor pivoted her career path from coding to coaching. They go deeper into her experiences and how she helps women in tech. Limor gives some great insights how simplicity helps career growth. She even gives more insight how she coaches and insights from those experiences. Limor loves serving people - and even moved from the US back to Israel. Her tone gives off a calm, helpful approach. Limor gets deep on how creates space for herself to be the best women in tech coach for her clients.
More About Limor. https://www.linkedin.com/in/limorbergman/

Episode 126: How Companies Do Not Need to Sacrifice Great Customer Experience for Profit

February 24th, 2023  |  Season 6  |  28 mins 19 secs

customer experience, disruptor, kasten spethmann, profit, venture capital

In this episode, Sean sits down with Kasten Spethmann, business strategist and fractional executive. She is a retired professional windsurfer, recovering Venture Capitalist, non-conforming, near death surviving, adventure seeking, lifelong learning, and nomad entrepreneur. Kasten now coaches founders with tactical advice, tough love, and experiential insight. She hopes to inspire others to break societal expectations, stop sacrificing their true identity/calling and live by their own rules as they build exceptional businesses. They go deeper into her experiences and how over automation led to a downfall in doing right by customers. Kasten gives some great insights how to sustainably, scale companies while doing right by people. She even gives more insight how she co-built a company in a predatory industry and disrupted it. Her tone gives off a passionate, yet very good disruptive tone knowledge about creating wealth AND still doing right by people. She states that she is a sophisticated rebel. Kasten gets deep on how she was treated throughout her life and stuck to her who she has been to help others.
More About Kasten. https://www.linkedin.com/in/kastenspethmann/

Episode 125: How Focusing Intrinsic Values Helps Scale Customer Experience

February 24th, 2023  |  Season 6  |  29 mins 25 secs

agile selling, anthony coppedge, customer experience, go to market, gtm

In this episode, Sean sits down with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM. He has lead the vision to execution for how business agility is infused in digital sales. His main focus is coaching leaders, managers, and teams on how to deliver outcomes over outputs. He lead the transformative work of agile selling to create value for prospects and clients alike. He has a deep background of over 25 years in sales, marketing, and operations. They dive into what processes help enterprise companies gain clarity for better customer experiences (CX). They go deeper into his experiences and how feedback loops are important when reverse engineering the CX journey. Anthony gives some great insights how great CX is defined and how to find and measure it. He even gives more insight how he build great customer experience journeys by aligning company employees on specific focuses. His tone gives off a studious, yet extremely informative knowledge about CX and go to market (GTM) makes your brain expand like Neil deGrasse Tyson does with science. Anthony gets deep on how intrinsic motivation has led him on his career but also his love for understanding other humans.
More About Anthony. https://linkedin.com/in/anthonycoppedge

Episode 124: How Personal Growth Creates Wonderful Customer Experiences

February 24th, 2023  |  Season 6  |  35 mins 20 secs

customer experience, kevin palmieri, mindset, next level university, personal growth

In this episode, Sean sits down with Kevin Palmieri, CFO and founder of Next Level University, and Podcast co-host. He had it all - beautiful girlfriend, high paying job, sports car, dream body... but he ended up sitting at the edge of his bed contemplating suicide. They dive into how Kevin changed his life, rebuilt himself, and created Next Level University. They go deeper into his personal experiences and how they fostered his love for podcasting. Kevin gives some great insights how create a sustainable company with podcasting as a channel. He even gives more insight how he build great customer experiences utilizing key metrics in the podcasting. HINT: It's downloads AND consumption rate. His tone gives off a passionate and open vibe. Kevin gets deep on built strong consistent personal habits which he uses in his business .
More About Kevin. www.linkedin.com/in/kevin-palmieri

Episode 123: How Great Customer Experience Starts with Your Mindset

February 24th, 2023  |  Season 6  |  31 mins 53 secs

customer experience, dr vic manzo, empower your reality, mindset, victor manzo

In this episode, Sean sits down with Dr. Vic Manzo, founder of Empower Your Reality. He is a business mindset coach, certified, pediatric chiropractor, 3 time author, podcaster, and speaker. They dive into why Dr. Vic became a business mindset coach. They go deeper into his own mindset and business experiences and how power over force is the way to go. Dr. Vic gives some great insights how his mindset routines have helped him became successful. He even gives more insight how mindset practice works and relating that to science. Dr. Vic loves helping others. His tone gives off a helpful, yet very astute knowledge about mindset. Dr. Vic gets deep on how he disconnects from work and how he fully recharges in his hobbies, health, and connecting others. He also shares some wonderful analogies about how mindset works.
More About Dr. Vic. https://www.linkedin.com/in/drmanzo/

Episode 122: How Great Customer Experience Starts with a Human Hello

January 13th, 2023  |  Season 6  |  28 mins 47 secs

customer experience, customer journeys, infuuse, overpass, tanyette colon

In this episode, Sean and Erik sit down with Tanyette Colon. She is the Head of Partnerships with Overpass, a Brooklyn based start-up that gives high-growth companies one consistent source to find and onboard sales & support talent. Tanyette is also the founder of InFUUSE, an Inbound Lead Conversation platform that humanizes the customer journey along with a new client's first hello. They dive into why Tanyette joined Overpass and why she started InFUUSE. They go deeper into her experiences and what approach should the leadership's first approach should be in humanizing the customer experience. Tanyette gives some great insights how business has become over automated. She even gives more insight what she learned from her initial start with InFUUSE and how the founding team should be built. Her tone gives off a passionate vibe. Tanyette gets deep on how her childhood experiences led her down a path to create more wonderful customer experiences.

More About Tanyette. https://www.linkedin.com/in/tanyettecolon/

Episode 121: How Stewarding Yourself and Your Resources Scales When You Help Others

December 16th, 2022  |  Season 6  |  18 mins 13 secs

crypto yall, customer experience, josh rhodes

In this episode, Sean sits down with Josh Rhodes founder of Crypto Y’all. He is a full time crypto investor, enthusiast, and business owner. They dive into why Josh started Crypto Y’all. They go deeper into his experiences and how decentralized finances can change the life of an everyday person. Josh gives some great insights how generate wealth with easy steps. He even gives more insight how he build great customer experience journeys from LinkedIn posts all the way to cohorts. Josh loves serving people. His tone gives off a helpful, yet very astute knowledge about finances. Josh gets deep on how he has managed type 1 diabetes since he was 15 years old and his views on how life is finite and how to steward it the most optimally.

More About Josh. https://www.linkedin.com/in/josherhodes/

Episode 120: How Being a Better Guest Creates a Better Podcast Experience

October 21st, 2022  |  Season 5  |  17 mins 51 secs

content, customer experience, erik deckers, podcast experience, podcast guest, podcast host, podcasting, pro blog service, writing

In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service, a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee! We dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. They go deeper into his experiences and how he uses his writing background not only to be a great host but also insights on being a great podcast guest. Erik gives some great insights how to be a great podcast guest stemming back to his writing experience. He even gives more insight and a few wonderful examples from his own personal experiences and talks about his passions beyond writing and podcasting. Hint. Hint. He loves words and writing humor columns and screenplays along with spending time with his family.