Converge Coffee

Learn from Experts Like They Were Right Across a Coffee Table

About the show

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.

This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.

We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Episodes

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    Episode 119: Creating Great Experiences from a Healthy Mindset

    May 20th, 2022  |  Season 5  |  24 mins 32 secs
    belief system, customer experience, josh wilson, kingdom syndicate, mindset, the deal scout podcast, uncensored advice for men podcast

    In this episode, I sit down with Josh Wilson, principal broker and owner of Kingdom Syndicate and host for The Deal Scout and Uncensored Advice for Men podcasts. We dive into why Josh has focused on his failures and how that shaped his identity. We go deeper into his experiences and how he pivoted his mindset to create better customer experiences. Josh gives some raw truth and how his belief system has changed to be more abundant. He even gives more insight and a few good analogies from his own personal experiences and talks about his philosophy around focus on your belief system before you act.

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    Episode 118: How Moving with Purpose Created a Community

    April 15th, 2022  |  Season 5  |  26 mins 6 secs
    animal flow, customer experience, gabi bradley

    In this episode, I sit down with Gabi Bradley, Learning & Development Consultant and Animal Flow coach and regional leader. We dive into how Gabi got started with Animal Flow and her transition to become a coach. We go deeper into her experience coaching from 1:1s to group sessions and eventually become a regional leader. Gabi explains her passions and how she adapts different coaching styles to create overall great experiences. She even gives some insight from her own personal experiences and talks about her philosophy about moving with purpose.

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    Episode 117: How Leaders Work to Build Brands and Foster Great Customer Experiences

    March 18th, 2022  |  Season 5  |  29 mins 3 secs
    authentic brands, brand transparency, customer experience, element three, scared confident, tiffany sauder

    In this episode, I sit down with Tiffany Sauder, CEO of Element Three. We dive into how Tiffany helps her team build better brands for the company's customers. We go deeper into her experience from leading E3 into some pivotal transitions. Tiffany explains people want authentic brands and this comes from leadership being transparent. Tiffany's focused yet passionate tone shows how much she loves helping her company succeed. She even gives some insight from her own personal experiences and vulnerability when she launched Scared Confident in 2021.

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    Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth

    December 10th, 2021  |  Season 5  |  31 mins 18 secs
    customer experience, key metrics, mike seidle, pivotcx, revenue operations

    In this episode, I sit down with Mike Seidle, CTO and cofounder of PivotCX. We dive into how Mike co-founded PivotCX (originally WorkHere). We go deeper into his experience with pivoting a company towards clients' needs and finding success after Covid. Mike explains how the company focused in on recruiting key metrics. Mike shares insights on how PivotCX uses revenue operations (rev ops) methodology to deliver the key metrics and overall scalability for their clients. Mike's laid focused yet passionate tone shows how much his loves helping the company, clients, and partners succeed. He even gives some insight on messaging platforms and the progression of sales to revenue operations over the last 20 years.

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    Episode 115: How Rooting Your Team in the Company Values Creates Better Experiences

    November 12th, 2021  |  Season 5  |  28 mins 30 secs
    carly pallis, core values, customer experiences, marketing, member experiences, pavilion

    In this episode, I sit down with Carly Pallis, VP of Marketing at Pavilion. We dive into how Carly joined Pavilion from becoming a member to running Pavilion's marketing. We go deeper into her experience how leadership found the core values and how her team was able to market. Carly explains how the whole Pavilion team meets every Friday to share members' stories on where they aligned their core values. Carly shares insights on how her team focuses on two of the company's core values: listen closely and act quickly and asking constant feedback from members. Carly's laid back yet and passionate tone shows how much she loves helping her team, the whole team, and Pavilion's members get the most out of being a member. She even gives some insight on her own growth and how to developing a great bed side manner excelled her career.

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    Episode 114: How Simplifying the Hiring Process Delivers Better Candidate Experiences

    October 15th, 2021  |  Season 5  |  30 mins 24 secs
    candidate experience, captivate talent, carolyn estelle, customer experience, hiring process

    In this episode, I sit down with Carolyn Estelle, Director of Executive Search at Captivate Talent. We dive into why Carolyn joined Captivate Talent and what about the company sets them apart from the competition. We go deeper into her experience on how companies can get better at candidate experiences. Carolyn explains how this is a candidate market and how companies should adapt to find the best talent. Carolyn shares insights on how the Captivate Talent team guides clients through their hiring needs. HINT: Simplifying the process helps tremendously. Carolyn's helpful and passionate tone shows how much she loves helping clients find great talent and also uplifting to find more female executive being placed. She shows her advocacy to help females and young recruiters to excel.

    Her motto: “Diamonds are made under pressure.”

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    Episode 113: How Listening to Customers Created a Business Focused Community

    October 15th, 2021  |  Season 5  |  28 mins 29 secs
    customer experience, podcasting, podcasting community, podcasts, rock felder, squadcast

    In this episode, I sit down with Rock Felder, COO at SquadCast. We dive into why Rock and his co-founder Zach started the company. We go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.

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    Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences

    October 15th, 2021  |  Season 5  |  18 mins 43 secs
    alex sanfilippo, creating a brand, customer experience, podcasting, podcastsop, podmatch, solocasters

    In this episode, I sit down with Alex Sanfilippo. We dive into why Alex started PodMatch and PodcastSOP. and his need to help solocasters scaling their podcasts. We go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the podcast. Alex's excited and friendly tone shows how passionate he is about helping podcasters and solocasters alike scale their podcasts and grow communities.

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    Episode 111: How Comfort Creates Genuine, Positive Experiences

    October 1st, 2021  |  Season 5  |  25 mins 36 secs
    customer experience, inspiring comfort, jen marr

    In this episode, I sit down with Jen Marr. We dive into why Jen started Inspiring Comfort and why comfort creates better experiences and sustains relationships better than empathy. We go deeper into her research on why people haven't been equipped to create comfortable environments. NOTE: Jen spent extensive time at crisis areas like Sandy Hook to research how comfort helps with positive healing impacts. Jen explains how this can translate to less critical experiences through marketing and customer experience. Jen shares insights on how comfort can bring back human connectedness in this very digitally, yet disconnected world. Jen's comforting and kind tone shows how passionate she is about helping others with understanding what comfort is and programs around facilitating those behaviors.

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    Episode 110: How to Make a Business Idea a Reality

    October 1st, 2021  |  Season 5  |  15 mins 36 secs
    customer experience, wildland coffee, zach frantz

    In this episode, I sit down with Zach Frantz. We dive into why Zach started Wildland Coffee. We go deeper into his passion to make lean companies serving niche customers. Zach explains his process about how he simplifies to improve the customer experience. Zach shares insights about how he approaches new ideas for Wildland Coffee and aligning that with current customer needs. Zach's friendly tone shows how passionate he is about delivering delightful, simple, and caffeine related experiences in each pouch.

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    Episode 109: How to Survive a Startup - Learning About the Murky Middle

    October 1st, 2021  |  Season 5  |  17 mins 10 secs
    customer experience, founders space, steve hoffman, surviving a startup

    In this episode, I sit down with Steve Hoffman, aka Captain Hoff. We dive into why Steve started Founders Space and why he wrote Surviving a Startup. We go deeper into his experience helping hundreds of startups which is findings are broken down in his book. Steve shares insights in his book about how entrepreneurs can build successful companies with healthy mindsets and how to make the biggest and best impact for customers and employees a like. Steve's jovial and passionate tone shows how passionate he is about helping others with achieving their dreams in growing successful companies.

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    Episode 108: Building a One Brand Conglomerate to Serve Different Customer Needs

    October 1st, 2021  |  Season 5  |  28 mins 41 secs
    brand, brandon green, chapter2ventures, customer experience

    In this episode, I sit down with Brandon Green. We dive into why Brandon started Chapter2Ventures. We go deeper into how he bridged his different business lines into one company. Brandon shares insights how to launch a one brand conglomerate successfully. Brandon's motivating and uplifting tone shows how passionate he is about helping others through Chapter2Ventures.

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    Episode 107: Why Focusing on Sleep Helps Everyone Win

    July 30th, 2021  |  Season 5  |  25 mins 10 secs
    customer experience, riley jarvis, the sleep consultant

    In this episode, I sit down with Riley Jarvis, TheSleepConsultant.com. We dive into why Riley started the Sleep Consultant out of his own struggles with lack of sleep that affected his health. We go deeper into his research and experiences with sleep and some pretty awesome stats. HINT: We all need to rest up. Riley explains his approach about how he helps his clients along with a doctor to achieve a wholistic remedy from better sleep. Riley shares insights his programs on how to help deliver great sleep and customer experiences for this clients. Riley's ease and calm tone shows how passionate he is about helping others with better sleep from his own experiences. I promise Riley won't put you to sleep from this recording.

    Check out https://thesleepconsultant.com/ to learn more about Riley's offerings and to download his free sleep assessment.

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    Episode 106: How Personal Brands Deliver the Best Experiences and Drive Revenue

    July 30th, 2021  |  Season 5  |  32 mins 7 secs
    catalyst, customer experience, one word, personal brands, rich keller

    In this episode, I sit down with Rich Keller, CATALYST Effect Officer at TheRichKeller.com. We dive into why Rich quit his cushy corporate job and went on to be entrepreneur. We go deeper into his life experiences changed his view on branding and is now helping many entrepreneurs with their "One Word". Rich explains his approach about his own one word, CATALYST, and how built a framework from that in help others with their "One Word". Rich shares insights about why personal brands are so power and how shares key thoughts on how to develop your personal brand. Rich's enthusiastic and warm tone shows why he is a CATALYST and his passion to help others.

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    Episode 105: How to Build a Stand Out Marketing Team to Make Customers Look Like Rockstars

    July 9th, 2021  |  Season 5  |  20 mins 8 secs
    customer experience, daniel incandela, emotional intelligence, marketing, servant leadership, terminus

    In this episode, I sit down with Daniel Incandela, CMO at Terminus. We dive into why Daniel joined Terminus early this year. HINT: Daniel joined because Tim Kopp, CEO, believed in marketing to catapult the company. We go deeper into his experiences of emotional intelligence and servant leadership. Daniel explains his approach about putting people first before profit and about how good culture equals good profit. Daniel shares insights about how to reduce employee and customer churn. Daniel's ease and calm tone shows how he focuses on goals but makes sure people come before profit. It's no wonder he has such success in fostering the next generation of marketing leaders.

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    Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

    July 9th, 2021  |  Season 5  |  23 mins 10 secs
    customer experience, kacy maxwell, marketing, messaging, ramsey solutions

    In this episode, I sit down with Kacy Maxwell, Executive Director at Ramsey Solutions. We dive into why he joined Ramsey Solutions. We go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large task. HINT: Kacy relates his approach to grocery shopping. Kacy shares insights about how to lead his team and listen to customer feedback. Kacy's kind and helpful tone shows his passion to help others by being present and listening.