Episode 9

How Should Product, Customer Success, and Marketing Work Well Together

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May 18th, 2018

32 mins 58 secs

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customer experience marketing technology martech marketing tech design messaging marketing tactics product fit market fit outbound marketing inbound marketing marketing teams product marketing customer success pactsafe eric prugh

About this Episode

In this episode, I sit down with Eric Prugh, COO, at PactSafe, and talk why product, customer success, and marketing should openly talk to help the customer. We dive deeper on how PactSafe helps companies make legal transactions quicker and more effective. Eric talks about the challenges and successes of working in a SaaS startup and offers advice staying true to your customers, finding the right product fit, and how each team should communicate with one another.