How Should Product, Customer Success, and Marketing Work Well Together
Episode 9 · May 18th, 2018 · 32 mins 58 secs
About this Episode
In this episode, I sit down with Eric Prugh, COO, at PactSafe, and talk why product, customer success, and marketing should openly talk to help the customer. We dive deeper on how PactSafe helps companies make legal transactions quicker and more effective. Eric talks about the challenges and successes of working in a SaaS startup and offers advice staying true to your customers, finding the right product fit, and how each team should communicate with one another.
Support Converge CoffeeEpisode Sponsors
-
Better Proposals We use Better Proposals in all of our contract signing. Its great to send a contract web version that your can easily edit everything.
-
Proposal Kit We at Converge Coffee got Proposal Kit and never looked back or had any legal issues. We found out some major CEOs use this. Lawyers have looked through it and saw no problems. Its tight!
-
Cast Save on Cast In Person and Remote Recording Software
-
Tailor Brands Tailor Brands is one of our go to logo makers when we are stuck on logo ideas. They make the process easy and give you time back by giving logo sizes from social media to your website and everywhere in between.
-
Vyper Vyper is the best viral marketing tool. We did our research and love this product. Nothing compares to the price and options Vyper provides. Start your 14 free trial today!
-
SEMrush SEMrush is world's leading competitive research service for online marketing.