Converge Coffee
Learn from Experts Like They Were Right Across a Coffee Table
We found 10 episodes of Converge Coffee with the tag “customer experience”.
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Episode 119: Creating Great Experiences from a Healthy Mindset
May 20th, 2022 | Season 5 | 24 mins 32 secs
belief system, customer experience, josh wilson, kingdom syndicate, mindset, the deal scout podcast, uncensored advice for men podcast
In this episode, Sean sits down with Josh Wilson, principal broker and owner of Kingdom Syndicate and host for The Deal Scout and Uncensored Advice for Men podcasts. They dive into why Josh has focused on his failures and how that shaped his identity. They go deeper into his experiences and how he pivoted his mindset to create better customer experiences. Josh gives some raw truth and how his belief system has changed to be more abundant. He even gives more insight and a few good analogies from his own personal experiences and talks about his philosophy around focus on your belief system before you act.
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Episode 118: How Moving with Purpose Created a Community
April 15th, 2022 | Season 5 | 26 mins 6 secs
animal flow, customer experience, gabi bradley
In this episode, Sean sits down with Gabi Bradley, Learning & Development Consultant and Animal Flow coach and regional leader. They dive into how Gabi got started with Animal Flow and her transition to become a coach. They go deeper into her experience coaching from 1:1s to group sessions and eventually become a regional leader. Gabi explains her passions and how she adapts different coaching styles to create overall great experiences. She even gives some insight from her own personal experiences and talks about her philosophy about moving with purpose.
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Episode 117: How Leaders Work to Build Brands and Foster Great Customer Experiences
March 18th, 2022 | Season 5 | 29 mins 3 secs
authentic brands, brand transparency, customer experience, element three, scared confident, tiffany sauder
In this episode, Sean sits down with Tiffany Sauder, CEO of Element Three. They dive into how Tiffany helps her team build better brands for the company's customers. They go deeper into her experience from leading E3 into some pivotal transitions. Tiffany explains people want authentic brands and this comes from leadership being transparent. Tiffany's focused yet passionate tone shows how much she loves helping her company succeed. She even gives some insight from her own personal experiences and vulnerability when she launched Scared Confident in 2021.
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Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth
December 10th, 2021 | Season 5 | 31 mins 18 secs
customer experience, key metrics, mike seidle, pivotcx, revenue operations
In this episode, Sean sits down with Mike Seidle, CTO and cofounder of PivotCX. They dive into how Mike co-founded PivotCX (originally WorkHere). They go deeper into his experience with pivoting a company towards clients' needs and finding success after Covid. Mike explains how the company focused in on recruiting key metrics. Mike shares insights on how PivotCX uses revenue operations (rev ops) methodology to deliver the key metrics and overall scalability for their clients. Mike's laid focused yet passionate tone shows how much his loves helping the company, clients, and partners succeed. He even gives some insight on messaging platforms and the progression of sales to revenue operations over the last 20 years.
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Episode 114: How Simplifying the Hiring Process Delivers Better Candidate Experiences
October 15th, 2021 | Season 5 | 30 mins 24 secs
candidate experience, captivate talent, carolyn estelle, customer experience, hiring process
In this episode, Sean sits down with Carolyn Estelle, Director of Executive Search at Captivate Talent. They dive into why Carolyn joined Captivate Talent and what about the company sets them apart from the competition. They go deeper into her experience on how companies can get better at candidate experiences. Carolyn explains how this is a candidate market and how companies should adapt to find the best talent. Carolyn shares insights on how the Captivate Talent team guides clients through their hiring needs. HINT: Simplifying the process helps tremendously. Carolyn's helpful and passionate tone shows how much she loves helping clients find great talent and also uplifting to find more female executive being placed. She shows her advocacy to help females and young recruiters to excel.
Her motto: “Diamonds are made under pressure.”
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Episode 113: How Listening to Customers Created a Business Focused Community
October 15th, 2021 | Season 5 | 28 mins 29 secs
customer experience, podcasting, podcasting community, podcasts, rock felder, squadcast
In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.
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Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences
October 15th, 2021 | Season 5 | 18 mins 43 secs
alex sanfilippo, creating a brand, customer experience, podcasting, podcastsop, podmatch, solocasters
In this episode, Sean sits down with Alex Sanfilippo. They dive into why Alex started PodMatch and PodcastSOP and his need to help solocasters scaling their podcasts. They go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the podcast. Alex's excited and friendly tone shows how passionate he is about helping podcasters and solocasters alike scale their podcasts and grow communities.
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Episode 111: How Comfort Creates Genuine, Positive Experiences
October 1st, 2021 | Season 5 | 25 mins 36 secs
customer experience, inspiring comfort, jen marr
In this episode, Sean sits down with Jen Marr. They dive into why Jen started Inspiring Comfort and why comfort creates better experiences and sustains relationships better than empathy. They go deeper into her research on why people haven't been equipped to create comfortable environments. NOTE: Jen spent extensive time at crisis areas like Sandy Hook to research how comfort helps with positive healing impacts. Jen explains how this can translate to less critical experiences through marketing and customer experience. Jen shares insights on how comfort can bring back human connectedness in this very digitally, yet disconnected world. Jen's comforting and kind tone shows how passionate she is about helping others with understanding what comfort is and programs around facilitating those behaviors.
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Episode 110: How to Make a Business Idea a Reality
October 1st, 2021 | Season 5 | 15 mins 36 secs
customer experience, wildland coffee, zach frantz
In this episode, Sean sits down with Zach Frantz. They dive into why Zach started Wildland Coffee. They go deeper into his passion to make lean companies serving niche customers. Zach explains his process about how he simplifies to improve the customer experience. Zach shares insights about how he approaches new ideas for Wildland Coffee and aligning that with current customer needs. Zach's friendly tone shows how passionate he is about delivering delightful, simple, and caffeine related experiences in each pouch.
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Episode 109: How to Survive a Startup - Learning About the Murky Middle
October 1st, 2021 | Season 5 | 17 mins 10 secs
customer experience, founders space, steve hoffman, surviving a startup
In this episode, Sean sits down with Steve Hoffman, aka Captain Hoff. They dive into why Steve started Founders Space and why he wrote Surviving a Startup. They go deeper into his experience helping hundreds of startups which is findings are broken down in his book. Steve shares insights in his book about how entrepreneurs can build successful companies with healthy mindsets and how to make the biggest and best impact for customers and employees a like. Steve's jovial and passionate tone shows how passionate he is about helping others with achieving their dreams in growing successful companies.