Converge Coffee

Learn from Experts Like They Were Right Across a Coffee Table

About the show

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.

This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.

We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Episodes

  • Poster Image

    Episode 107: Why Focusing on Sleep Helps Everyone Win

    July 30th, 2021  |  Season 5  |  25 mins 10 secs
    customer experience, riley jarvis, the sleep consultant

    In this episode, I sit down with Riley Jarvis, TheSleepConsultant.com. We dive into why Riley started the Sleep Consultant out of his own struggles with lack of sleep that affected his health. We go deeper into his research and experiences with sleep and some pretty awesome stats. HINT: We all need to rest up. Riley explains his approach about how he helps his clients along with a doctor to achieve a wholistic remedy from better sleep. Riley shares insights his programs on how to help deliver great sleep and customer experiences for this clients. Riley's ease and calm tone shows how passionate he is about helping others with better sleep from his own experiences. I promise Riley won't put you to sleep from this recording.

    Check out https://thesleepconsultant.com/ to learn more about Riley's offerings and to download his free sleep assessment.

  • Poster Image

    Episode 106: How Personal Brands Deliver the Best Experiences and Drive Revenue

    July 30th, 2021  |  Season 5  |  32 mins 7 secs
    catalyst, customer experience, one word, personal brands, rich keller

    In this episode, I sit down with Rich Keller, CATALYST Effect Officer at TheRichKeller.com. We dive into why Rich quit his cushy corporate job and went on to be entrepreneur. We go deeper into his life experiences changed his view on branding and is now helping many entrepreneurs with their "One Word". Rich explains his approach about his own one word, CATALYST, and how built a framework from that in help others with their "One Word". Rich shares insights about why personal brands are so power and how shares key thoughts on how to develop your personal brand. Rich's enthusiastic and warm tone shows why he is a CATALYST and his passion to help others.

  • Poster Image

    Episode 105: How to Build a Stand Out Marketing Team to Make Customers Look Like Rockstars

    July 9th, 2021  |  Season 5  |  20 mins 8 secs
    customer experience, daniel incandela, emotional intelligence, marketing, servant leadership, terminus

    In this episode, I sit down with Daniel Incandela, CMO at Terminus. We dive into why Daniel joined Terminus early this year. HINT: Daniel joined because Tim Kopp, CEO, believed in marketing to catapult the company. We go deeper into his experiences of emotional intelligence and servant leadership. Daniel explains his approach about putting people first before profit and about how good culture equals good profit. Daniel shares insights about how to reduce employee and customer churn. Daniel's ease and calm tone shows how he focuses on goals but makes sure people come before profit. It's no wonder he has such success in fostering the next generation of marketing leaders.

  • Poster Image

    Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

    July 9th, 2021  |  Season 5  |  23 mins 10 secs
    customer experience, kacy maxwell, marketing, messaging, ramsey solutions

    In this episode, I sit down with Kacy Maxwell, Executive Director at Ramsey Solutions. We dive into why he joined Ramsey Solutions. We go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large task. HINT: Kacy relates his approach to grocery shopping. Kacy shares insights about how to lead his team and listen to customer feedback. Kacy's kind and helpful tone shows his passion to help others by being present and listening.

  • Poster Image

    Episode 103: How to Build Brilliant Connections Without Selling

    July 9th, 2021  |  Season 5  |  25 mins 53 secs
    bart dalton, bd dalton, customer experience, finance, rockfine group

    In this episode, I sit down with Bart "BD" Dalton, CEO of Bart Dalton Consulting and Director of the Rockfine Group. We dive into why his own consultancy and then created the Rockfine Group. We go deeper into his experiences of building a brilliant network without selling. Bart explains his approach into how to create a sustainable business while helping customers. Bart shares insights about his philosophy on helping customers. Bart's resilience and wanting to help more people is evident in his work and stories. His tone shows his passion to help others but also come from a place of abundance.

  • Poster Image

    Episode 102: Marketing Lessons from Guiding Startup Founders

    July 9th, 2021  |  Season 5  |  32 mins 19 secs
    customer experience, drew beechler, high alpha, minimally viable brand, venture studio

    In this episode, I sit down with Drew Beechler, Director of Marketing at High Alpha. We dive into why Drew joined High Alpha and his path on to the venture studio. We go deeper into his experience from taking an idea to a minimally viable brand (MVB). Brett explains his team's approach into branding and marketing an idea into a tangible concept. Brett shares insights about how the High Alpha team works with founders to create wonderful experiences for them and their customers. Drew's guiding and eased tone shows why he has guided so many founders to start their companies.

  • Poster Image

    Episode 101: How to Be Great at Sales Without Being "Salesy"

    July 9th, 2021  |  Season 5  |  19 mins
    accelawork, customer experience, robby slaughter, sales

    In this episode, I sit down with Robby Slaughter, Principal at AccelaWork and Author of 5 Books including The New Science of Time Management. We dive into why Robby started to write his new book about better conversations about sales. We go deeper into why most people have apprehensions about selling. Robby explains how we can pivot the negative sales notion into positive, personal relationships by being honest and empathetic along with how companies should support sales people. Robby's focused vibe shows in his tone and is represented how can deconstruct the most complex of problems and create the most simply yet effective solutions for his clients and readers.

  • Poster Image

    Episode 100: How to Launch a Company in Stealth Mode

    July 9th, 2021  |  Season 5  |  28 mins 35 secs
    brett mcgrath, content marketing, customer experience, high alpha, the juice

    In this episode, I sit down with Brett McGrath, VP of Marketing at The Juice. We dive into why Brett joined The Juice and the initial trials marketing a pre-launch company. We go deeper into his experiences how to create great customer experiences without a product. Brett explains his approach into turning stranger into advocates. Brett shares insights about how The Juice team works together to hit their goals. Brett's consistent drive improve his team and himself is evident in his work, passions, and focuses. His tone shows is constant drive to do well but also come from a place of abundance.

  • Poster Image

    Episode 99: How to Align Best Customers for Your Services

    June 18th, 2021  |  Season 5  |  28 mins 18 secs
    customer experience, customer stories, joe dudeck, keyhole marketing, marketing services

    In this episode, I sit down with Joe Dudeck, President + Founder of Keyhole Marketing. We dive into why and how Joe started Keyhole. We go deeper into his experiences with finding the wrong clients at first and he realigned to find the right ones. Joe explains his approach to align content with great customer experiences. Joe shares insights about his podcast, interviewing, and moving to Colorado from Indiana. Joe's always look to the brighter side vibe shows in his tone and is represented in services to capture and share customers' stories.

  • Poster Image

    Episode 98: How to Balance a Well Executed Podcast while Growing an Agency

    June 18th, 2021  |  Season 5  |  30 mins 23 secs
    customer experience, edge of the web radio, erin sparks, marketing agency, podcasting, site strategics

    In this episode, I sit down with Erin Sparks, President of Site Strategics and Host of EDGE of the Web Radio. We dive into what was the original thought of starting EDGE of the Web Radio podcast - almost 10 year ago. We go deeper into how do you stay on top of such a fast growing medium. Erin shares insights on how balance his agency with highly syndicated podcast. Hint: He found a way to build the podcast as part of his agency. Erin's energetic, fun vibe shows in his tone and is represented in his passions to help others and share how he built momentum with his company.

  • Poster Image

    Episode 97: Create Business Growth by Having Marketing at the Wheel

    June 18th, 2021  |  Season 5  |  25 mins
    allen gannett, bryan wish, bw missions, marketing, messaging, nir eyal, thought leadership

    In this episode, I sit down with Bryan Wish, Founder of BW Missions. We dive into why and how Bryan started BW Missions after supporting Allen Gannett. We go deeper into why marketing should be considered a long term investment instead of a short term fix. Bryan explains his company's approach is about pathfinding and using marketing as a vehicle on how to get there. Bryan shares insights about helping thought leaders such at Nir Eyal who wrote Hooked and Indistractable. Bryan's calm, focused vibe shows in his tone and is represented how he takes care of himself, views his company, and path finds for his customers.

  • Poster Image

    Episode 96: Trust Your Instincts about Your Customers

    March 19th, 2021  |  Season 5  |  25 mins 17 secs
    customer experience, design, intuition, nested spaces, whitney vredenburgh

    In this episode, I sit down with Whitney Vredenburgh, CEO at Nested Spaces. We dive into why Whitney started her company. We go deeper into her experiences being an entrepreneurial woman. Whitney shares insights on how women can and should start a company. Whitney's calm, kind vibe shows in her tone and is represented in her passions to help her customers.

  • Poster Image

    Episode 95: How Focusing on One Segment Maximizes Customer Experience

    March 19th, 2021  |  Season 5  |  26 mins 6 secs
    customer experience, peter birsinger, podcasting, podscribe, technology

    In this episode, I sit down with Peter Birsinger, CEO & Founder at Podscribe. We dive into why Peter started Podscribe and how the company has evolved. We go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers.

  • Poster Image

    Episode 94: How to Spin Off a Company with a Distinct Focus on Product & Customer Experience

    March 19th, 2021  |  Season 5  |  22 mins 14 secs
    customer experience, design on tap, josh mitchell, marketing messaging, product experience, product forward

    In this episode, I sit down with Josh Mitchell, co-founder at Design on Tap. We dive into why Josh's company spun out another company, Product Forward, from Design on Tap. We go deeper into how product design pieces (marketing messaging focus, simpler product/service, and process improvements) are crucial for customer experience. Josh shares insights on how they won a customer from the first meeting by having a methodology in process improvements. Josh's inquisitive vibe shows in his tone and is represented in his passions and focuses.

  • Poster Image

    Episode 93: How to Leverage Content Creators to Create Great Customer Experiences

    March 19th, 2021  |  Season 5  |  26 mins 49 secs
    content, customer experience, hyax, jack paxton, messaging, top growth marketing, vyper

    In this episode, I sit down with Jack Paxton, owner of Top Growth Marketing, Vyper, and Hyax. Jack is not a stranger to Converge Coffee. We dive into why Jack focuses on content creators being a focal point around customer experience. We go deeper into how Jack builds audiences via rent or owned content. Jack shares insights on how to maximized value from customer experiences. Jack's never satisfied vibe shows in his tone and is represented in his constant need to try test theories and systems and seeing his clients and employees succeed.

  • Poster Image

    Episode 92: How to Market Locally Online

    March 19th, 2021  |  Season 5  |  32 mins 5 secs
    flint analytics, marketing technology, multi-location marketing, paid media, seo, tim flint

    In this episode, I sit down with Tim Flint, Principal and Strategist at Flint Analytics. We dive into why Tim started Flint Analytics and how led to narrowing a specific focus on multi-location businesses at clients. We go deeper into why companies should consider marketing online. Hint: It's not for all companies. Tim shares insights on how to build systems to get wins for clients via SEO and paid media. Tim's focused vibe shows in his tone and is represented how he experiments and finds better ways for his customers to market better.