Converge Coffee
Learn from Experts Like They Were Right Across a Coffee Table
Displaying 1 Episode of Converge Coffee with the tag “product experience”.
-
Episode 94: How to Spin Off a Company with a Distinct Focus on Product & Customer Experience
March 19th, 2021 | Season 5 | 22 mins 14 secs
customer experience, design on tap, josh mitchell, marketing messaging, product experience, product forward
In this episode, Sean sits down with Josh Mitchell, co-founder at Design on Tap. They dive into why Josh's company spun out another company, Product Forward, from Design on Tap. They go deeper into how product design pieces (marketing messaging focus, simpler product/service, and process improvements) are crucial for customer experience. Josh shares insights on how they won a customer from the first meeting by having a methodology in process improvements. Josh's inquisitive vibe shows in his tone and is represented in his passions and focuses.