November 1st, 2019 | 20 mins 46 secs
collabo creative, design, design thinking, terri wada
In this episode, I sit down with Terri Wada, President of Collabo Creative, a Service Design company that partners with service-conscious organizations desiring to create exemplary customer experiences and grow customer loyalty. We dive into what is Design Thinking. We go deeper into design thinking steps and practical examples.