Episode 52

Small Actions Make Big Impact Using Design Thinking


November 1st, 2019

20 mins 46 secs

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About this Episode

In this episode, I sit down with Terri Wada, President of Collabo Creative, a Service Design company that partners with service-conscious organizations desiring to create exemplary customer experiences and grow customer loyalty. We dive into what is Design Thinking. We go deeper into design thinking steps and practical examples.