October 25th, 2019 | 19 mins 31 secs
customer experience, employee engagement, ironstrike, messaging, myra cocca, strategic communications
In this episode, I sit down with Myra Cocca, Founding Principal of IronStrike, a strategic communications firm based in central Indiana. We dive into why Myra started her company. We go deeper into what is the connection between strong employee engagement and customer experience and how strategic communications is rooted in good customer experience.