Converge Coffee
Learn from Experts Like They Were Right Across a Coffee Table
Displaying all 3 Episode of Converge Coffee with the tag “podcasts”.
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Episode 134: How Solving Problems with Podcasts Created Great Customer Experiences
March 31st, 2023 | Season 6 | 26 mins 5 secs
brand, customer experience, jar audio, podcasts, roger nairn
In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio. He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health.
More About Roger. https://www.linkedin.com/in/rogernairn604 -
Episode 113: How Listening to Customers Created a Business Focused Community
October 15th, 2021 | Season 5 | 28 mins 29 secs
customer experience, podcasting, podcasting community, podcasts, rock felder, squadcast
In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.
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Episode 84: Building Great Podcast Engagement Through Customer Experience and Community
December 4th, 2020 | Season 4 | 29 mins 8 secs
customer experience, cx, jen edds, podcast marketing, podcasts, the brassy broadcasting company
In this episode, Sean sits down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company. They dive into why Jen started her podcasting company. They go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice.