web02.fireside.fm Wed, 29 Apr 2026 17:10:56 -0500 Fireside (https://fireside.fm) Converge Coffee - Episodes Tagged with “Podcasts” https://www.convergecoffee.co/tags/podcasts Fri, 31 Mar 2023 10:15:00 -0400 Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 go to market (GTM) success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer experience, revops, recruiting, data, and product backgrounds. Today, each business function grows either through customers or employees converging back to those 4 success cores. en-us episodic Learn from Experts Like They Were Right Across a Coffee Table Sean Sullivan Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 go to market (GTM) success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer experience, revops, recruiting, data, and product backgrounds. Today, each business function grows either through customers or employees converging back to those 4 success cores. no marketing, messaging, design, technology, martech, marketing technology, customer experience, cx, buyer experience, employee experience, customer buying journey, marketing success, customer success, proving customer experience, proving cx, prove customer experience, prove cx, go to market operations, gtm ops, go to market, gtm, go to market strategy, gtm strategy, abm, account based marketing, abx, account based experience Sean Sullivan sean@convergecoffee.co Episode 134: How Solving Problems with Podcasts Created Great Customer Experiences https://www.convergecoffee.co/134 1b2c5171-54bf-46d5-be88-ff0c433ce01e Fri, 31 Mar 2023 10:15:00 -0400 Sean Sullivan 134 How Solving Problems with Podcasts Created Great Customer Experiences full 6 Sean Sullivan In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio. He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health. More About Roger. https://www.linkedin.com/in/rogernairn604 26:05 no In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio (https://jaraudio.com/). He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health. More About Roger. https://www.linkedin.com/in/rogernairn604 roger nairn, jar audio, customer experience, podcasts, brand In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio. He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health.

More About Roger. https://www.linkedin.com/in/rogernairn604

]]> In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio. He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health.

More About Roger. https://www.linkedin.com/in/rogernairn604

]]> Episode 113: How Listening to Customers Created a Business Focused Community https://www.convergecoffee.co/113 6169a431-7648-48dd-b4e7-24e2f396cb13 Fri, 15 Oct 2021 09:15:00 -0400 Sean Sullivan 113 How Listening to Customers Created a Business Focused Community full 5 Sean Sullivan In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs. 28:29 no In this episode, Sean sits down with Rock Felder, COO at SquadCast (https://squadcast.fm/). They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs. More About Rock. https://www.linkedin.com/in/rockwell-felder-cpa/ rock felder, squadcast, podcasting, podcasts, podcasting community, customer experience In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.

More About Rock. https://www.linkedin.com/in/rockwell-felder-cpa/

]]> In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.

More About Rock. https://www.linkedin.com/in/rockwell-felder-cpa/

]]> Episode 84: Building Great Podcast Engagement Through Customer Experience and Community https://www.convergecoffee.co/84 755b2480-4a6c-40fe-b1b6-9134a2d0ec1b Fri, 04 Dec 2020 11:00:00 -0500 Sean Sullivan 84 Building Great Podcast Engagement Through Customer Experience and Community full 4 Sean Sullivan In this episode, Sean sits down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company. They dive into why Jen started her podcasting company. They go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice. 29:08 no In this episode, Sean sits down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company (https://www.brassybroad.com/). They dive into why Jen started her podcasting company. They go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice. More About Jen. https://www.linkedin.com/in/jen-edds-470351b/ jen edds, the brassy broadcasting company, podcast marketing, podcasts, customer experience, cx In this episode, Sean sits down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company. They dive into why Jen started her podcasting company. They go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice.

More About Jen. https://www.linkedin.com/in/jen-edds-470351b/

]]> In this episode, Sean sits down with Jen Edds, Head Broad in Charge of The Brassy Broadcasting Company. They dive into why Jen started her podcasting company. They go deeper into what is the epicenter for podcasting engagement - building conversations and community. Jen shares wonderful examples of when she started out and her experiences with Beauty and the Gi. Jen also gives great examples of how to build your podcasting audience. Jen's personality leaps out of the sound while helping her clients find the success in the simplest things. Her love to provide the best customer experience shows her love to help others to find their voice.

More About Jen. https://www.linkedin.com/in/jen-edds-470351b/

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