Converge Coffee
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Displaying 1 Episode of Converge Coffee with the tag “groundwork”.
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Episode 81: How to Build Customer Experience in a Slow to Change Industry
December 4th, 2020 | Season 4 | 31 mins 53 secs
contractors, covid, customer experience, cx, groundwork, jeff wraley
In this episode, Sean sits down with Jeff Wraley, founder of Groundwork. They dive into why Jeff started Groundwork and his journey to lead to creating the company. They go deeper into how he built a solid customer experience through product and strategy and the steps to get to a strong MVP. Jeff talks about his entrepreneurial mindset on to constantly improve the product for his customers. Jeff also gives some interesting insight how contractor industries were impacted with COVID.