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Displaying 1 Episode of Converge Coffee with the tag “evan klein”.
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Episode 136: How to Remove Bias to get Good, Actionable Customer Experience Data
April 14th, 2023 | Season 6 | 22 mins 23 secs
customer experience, cx, data, evan klein, satrix solutions
In this episode, Sean sits down with Evan Klein, founder and president of Satrix Solutions. They dive into why Evan started Satrix Solutions and why he was obsessed with customer experience (CX). They go deeper into his years experience facilitating customer expansion and retention. Evan gives some great insights his approach with culture, good data, and acting on feedback. His company's differentiator removes confirmation bias allowing companies capturing reliable data. His tone gives off a helpful, humble tone on creating great customer experiences. Evan gets deep on how was hard wired from birth on his obsession with great CX. He even gives insight on personal view and how he recharges to sustain his CX passion.
More About Evan. https://www.linkedin.com/in/evanbklein/