Converge Coffee
Learn from Experts Like They Were Right Across a Coffee Table
Displaying all 2 Episode of Converge Coffee with the tag “covid”.
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Episode 82: Creating Great Customer Experiences to Drive Industries Out of the Ashes
December 4th, 2020 | Season 4 | 30 mins 41 secs
covid, customer experience, cx, restaurants, snapshyft, thor wood
In this episode, Sean sits down with Thor Wood, CEO and co-founder of SnapShyft. They dive into why Thor co-founded SnapShyft. They go deeper into how his company works on balancing a great customer experience with a two sided market - restaurant owners and workers. Thor provides a lot of great stats on the labor force and forecasts how restaurants have pivoted and will continue to pivot with COVID. Thor also gives some interesting insight on how restaurants will be coming out of the ashes stronger.
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Episode 81: How to Build Customer Experience in a Slow to Change Industry
December 4th, 2020 | Season 4 | 31 mins 53 secs
contractors, covid, customer experience, cx, groundwork, jeff wraley
In this episode, Sean sits down with Jeff Wraley, founder of Groundwork. They dive into why Jeff started Groundwork and his journey to lead to creating the company. They go deeper into how he built a solid customer experience through product and strategy and the steps to get to a strong MVP. Jeff talks about his entrepreneurial mindset on to constantly improve the product for his customers. Jeff also gives some interesting insight how contractor industries were impacted with COVID.