Converge Coffee
Learn from Experts Like They Were Right Across a Coffee Table
Displaying 1 Episode of Converge Coffee with the tag “community”.
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Episode 80: Why You Need to Burn the Boats
December 4th, 2020 | Season 4 | 20 mins 43 secs
community, customer experience, cx, lorraine ball, roundpeg
In this episode, Sean sits down with Lorraine Ball, founder of Roundpeg. They dive into how Lorraine started her business by going all in and not straddling the fence. They go deeper into how her mindset helped improve customer experience by going on all with one company and burning other things that distract you from the end goal. Lorraine talks about success pivots and how to upsell. Lorraine also gives some interesting insight how she built her business by building a strong community.