Converge Coffee
Learn from Experts Like They Were Right Across a Coffee Table
Displaying 1 Episode of Converge Coffee with the tag “12 stars media”.
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Episode 90: Adapt to Change by Listening to Your Customers
March 19th, 2021 | Season 5 | 34 mins 24 secs
12 stars media, customer experience, rocky walls, video marketing
In this episode, Sean sits down with Rocky Walls, CEO at 12 Stars Media. They dive into why Rocky started the company over 13 years ago and what changes were made to fit the current customer market. They go deeper into how Rocky's company survived two recessions and the impacts on customer experience. Rocky shares insights how storytelling to deliver great customer experience has changed and what has stayed the same. Rocky's calm demeanor brings you into his story about adjusting to current climates and customer needs.