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Displaying 1 item of Converge Coffee with the tag "upsolutions".
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Episode 138: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
April 28th, 2023 | Season 6 | 24 mins 41 secs
customer experience, cx, patti mara, upsolutions
In this episode, Sean sits down with Patti Mara, author of UpSolutions and business coach. They dive into why Patti wrote UpSolutions and her passion for locally owned businesses. They go deeper into her years of experience. Patti gives some great insights on aspects of great customer experience. Her experience in pharma lays out why customer experience is so vital to company's success. Her tone gives off a helpful, fun tone on creating great customer experiences. Patti gets deep on why she local communities. She even sheds light on how she recoups spending time with her family, friends, and animals (horses).
More About Patti. https://www.linkedin.com/in/pattimara