Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth
December 10th, 2021 | Season 5 | 31 mins 18 secs
customer experience, key metrics, mike seidle, pivotcx, revenue operations
In this episode, I sit down with Mike Seidle, CTO and cofounder of PivotCX. We dive into how Mike co-founded PivotCX (originally WorkHere). We go deeper into his experience with pivoting a company towards clients' needs and finding success after Covid. Mike explains how the company focused in on recruiting key metrics. Mike shares insights on how PivotCX uses revenue operations (rev ops) methodology to deliver the key metrics and overall scalability for their clients. Mike's laid focused yet passionate tone shows how much his loves helping the company, clients, and partners succeed. He even gives some insight on messaging platforms and the progression of sales to revenue operations over the last 20 years.