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Displaying all 2 Episode of Converge Coffee with the tag “revenue operations”.
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Episode 144: How Using Revenue Operations Strategies Improves Customer Experience
September 29th, 2023 | Season 6 | 35 mins 3 secs
customer experience, cx, eddie reynolds, rev ops, revenue operations, union square consulting
In this episode, Sean sits down with Eddie Reynolds, Founder and CEO of Union Square Consulting. They dive into why Eddie started Union Square Consulting. They go deeper into his experience at Salesforce and Rev Ops views catapulted his success. Eddie gives some great insights on moving what to look for in scaling a company and reducing churn. His tone gives off an astute knowledge on how strategy and technical bridge together. Eddie gets deep on his love of math and how is childhood passions came about today.
More About Eddie. https://www.linkedin.com/in/edwardreynolds/ -
Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth
December 10th, 2021 | Season 5 | 31 mins 18 secs
customer experience, key metrics, mike seidle, pivotcx, revenue operations
In this episode, Sean sits down with Mike Seidle, CTO and cofounder of PivotCX. They dive into how Mike co-founded PivotCX (originally WorkHere). They go deeper into his experience with pivoting a company towards clients' needs and finding success after Covid. Mike explains how the company focused in on recruiting key metrics. Mike shares insights on how PivotCX uses revenue operations (rev ops) methodology to deliver the key metrics and overall scalability for their clients. Mike's laid focused yet passionate tone shows how much his loves helping the company, clients, and partners succeed. He even gives some insight on messaging platforms and the progression of sales to revenue operations over the last 20 years.