Converge Coffee
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Displaying 1 item of Converge Coffee with the tag "restaurants".
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Episode 82: Creating Great Customer Experiences to Drive Industries Out of the Ashes
December 4th, 2020 | Season 4 | 30 mins 41 secs
covid, customer experience, cx, restaurants, snapshyft, thor wood
In this episode, Sean sits down with Thor Wood, CEO and co-founder of SnapShyft. They dive into why Thor co-founded SnapShyft. They go deeper into how his company works on balancing a great customer experience with a two sided market - restaurant owners and workers. Thor provides a lot of great stats on the labor force and forecasts how restaurants have pivoted and will continue to pivot with COVID. Thor also gives some interesting insight on how restaurants will be coming out of the ashes stronger.