Episode 140: Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn
June 16th, 2023 | Season 6 | 21 mins 12 secs
buyers journey, customer experience, cx, farzad rashidi, product led, respona, revenue, visme
In this episode, Sean sits down with Farzad Rashidi, lead innovator at Respona, the link-building outreach platform that helps businesses increase their organic traffic from Google. They dive into why Farzad started Respona from his work at Visma. They go deeper into his process to build an in house software. Farzad gives some great insights on how to develop great customer experiences from understanding your buyer's journey. His constant approach to test and reiterate helped Respona figure out effective product led motions and adoptions. His tone gives off a helpful, fun tone on creating great customer experiences. Farzad gets deep on why he does digital detoxes and hikes to help bring better creativity.
More About Farzad. https://www.linkedin.com/in/farzadrashidi/