web01.fireside.fm Mon, 25 May 2026 05:36:17 -0500 Fireside (https://fireside.fm) Converge Coffee - Episodes Tagged with “Podcasting” https://www.convergecoffee.co/tags/podcasting Fri, 21 Oct 2022 09:00:00 -0400 Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 go to market (GTM) success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer experience, revops, recruiting, data, and product backgrounds. Today, each business function grows either through customers or employees converging back to those 4 success cores. en-us episodic Learn from Experts Like They Were Right Across a Coffee Table Sean Sullivan Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 go to market (GTM) success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer experience, revops, recruiting, data, and product backgrounds. Today, each business function grows either through customers or employees converging back to those 4 success cores. no marketing, messaging, design, technology, martech, marketing technology, customer experience, cx, buyer experience, employee experience, customer buying journey, marketing success, customer success, proving customer experience, proving cx, prove customer experience, prove cx, go to market operations, gtm ops, go to market, gtm, go to market strategy, gtm strategy, abm, account based marketing, abx, account based experience Sean Sullivan sean@convergecoffee.co Episode 120: How Being a Better Guest Creates a Better Podcast Experience https://www.convergecoffee.co/120 96ea362b-75d9-46b5-b5f6-7ebe84170199 Fri, 21 Oct 2022 09:00:00 -0400 Sean Sullivan 120 How Being a Better Guest Creates a Better Podcast Experience full 5 Sean Sullivan In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service, a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee! We dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. They go deeper into his experiences and how he uses his writing background not only to be a great host but also insights on being a great podcast guest. Erik gives some great insights how to be a great podcast guest stemming back to his writing experience. He even gives more insight and a few wonderful examples from his own personal experiences and talks about his passions beyond writing and podcasting. Hint. Hint. He loves words and writing humor columns and screenplays along with spending time with his family. 17:51 no <p>In this episode, Sean sits down with Erik Deckers, president of <a href="https://problogservice.com/" target="_blank" rel="nofollow noopener">Pro Blog Service</a>, a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of <a href="https://www.convergecoffee.co/" target="_blank" rel="nofollow noopener">Converge Coffee</a>! They dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. They go deeper into his experiences and how he uses his writing background not only to be a great host but also insights on being a great podcast guest. Erik gives some great insights how to be a great podcast guest stemming back to his writing experience. He even gives more insight and a few wonderful examples from his own personal experiences and talks about his passions beyond writing and podcasting. Hint. Hint. He loves words and writing humor columns and screenplays along with spending time with his family.</p> <p>More About Erik. <a href="https://www.linkedin.com/in/erikdeckers/" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/erikdeckers/</a> </p> erik deckers, pro blog service, podcasting, podcast experience, customer experience, podcast guest, podcast host, writing, content In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service, a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee! They dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. They go deeper into his experiences and how he uses his writing background not only to be a great host but also insights on being a great podcast guest. Erik gives some great insights how to be a great podcast guest stemming back to his writing experience. He even gives more insight and a few wonderful examples from his own personal experiences and talks about his passions beyond writing and podcasting. Hint. Hint. He loves words and writing humor columns and screenplays along with spending time with his family.

More About Erik. https://www.linkedin.com/in/erikdeckers/

]]> In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service, a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee! They dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. They go deeper into his experiences and how he uses his writing background not only to be a great host but also insights on being a great podcast guest. Erik gives some great insights how to be a great podcast guest stemming back to his writing experience. He even gives more insight and a few wonderful examples from his own personal experiences and talks about his passions beyond writing and podcasting. Hint. Hint. He loves words and writing humor columns and screenplays along with spending time with his family.

More About Erik. https://www.linkedin.com/in/erikdeckers/

]]> Episode 113: How Listening to Customers Created a Business Focused Community https://www.convergecoffee.co/113 6169a431-7648-48dd-b4e7-24e2f396cb13 Fri, 15 Oct 2021 09:15:00 -0400 Sean Sullivan 113 How Listening to Customers Created a Business Focused Community full 5 Sean Sullivan In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs. 28:29 no <p>In this episode, Sean sits down with Rock Felder, COO at <a href="https://squadcast.fm/" target="_blank" rel="nofollow noopener">SquadCast</a>. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.</p> <p>More About Rock. <a href="https://www.linkedin.com/in/rockwell-felder-cpa/" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/rockwell-felder-cpa/</a> </p> rock felder, squadcast, podcasting, podcasts, podcasting community, customer experience In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.

More About Rock. https://www.linkedin.com/in/rockwell-felder-cpa/

]]> In this episode, Sean sits down with Rock Felder, COO at SquadCast. They dive into why Rock and his co-founder Zach started the company. They go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and easy tone shows how passionate he is about helping a community with not pushing product but rather adapting to customer needs.

More About Rock. https://www.linkedin.com/in/rockwell-felder-cpa/

]]> Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences https://www.convergecoffee.co/112 daa12964-ff85-4b23-bbf5-ac8f8c2b6812 Fri, 15 Oct 2021 09:00:00 -0400 Sean Sullivan 112 How to Leverage Your Podcast to Build Great Customer Experiences full 5 Sean Sullivan In this episode, Sean sits down with Alex Sanfilippo. They dive into why Alex started PodMatch and PodcastSOP and his need to help solocasters scaling their podcasts. They go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the podcast. Alex's excited and friendly tone shows how passionate he is about helping podcasters and solocasters alike scale their podcasts and grow communities. 18:43 no <p>In this episode, Sean sits down with Alex Sanfilippo. They dive into why Alex started <a href="https://podmatch.com/" target="_blank" rel="nofollow noopener">PodMatch</a> and <a href="https://podcastsop.com/" target="_blank" rel="nofollow noopener">PodcastSOP</a> and his need to help solocasters scaling their podcasts. They go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the podcast. Alex's excited and friendly tone shows how passionate he is about helping podcasters and solocasters alike scale their podcasts and grow communities.</p> <p>More About Alex. <a href="https://www.linkedin.com/in/alexsanfilippo/" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/alexsanfilippo/</a> </p> alex sanfilippo, creating a brand, podmatch, podcastsop, podcasting, solocasters, customer experience In this episode, Sean sits down with Alex Sanfilippo. They dive into why Alex started PodMatch and PodcastSOP and his need to help solocasters scaling their podcasts. They go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the podcast. Alex's excited and friendly tone shows how passionate he is about helping podcasters and solocasters alike scale their podcasts and grow communities.

More About Alex. https://www.linkedin.com/in/alexsanfilippo/

]]> In this episode, Sean sits down with Alex Sanfilippo. They dive into why Alex started PodMatch and PodcastSOP and his need to help solocasters scaling their podcasts. They go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the podcast. Alex's excited and friendly tone shows how passionate he is about helping podcasters and solocasters alike scale their podcasts and grow communities.

More About Alex. https://www.linkedin.com/in/alexsanfilippo/

]]> Episode 98: How to Balance a Well Executed Podcast while Growing an Agency https://www.convergecoffee.co/98 d2df11a6-2afe-485a-8a6c-c6379ced1084 Fri, 18 Jun 2021 09:15:00 -0400 Sean Sullivan 98 How to Balance a Well Executed Podcast while Growing an Agency full 5 Sean Sullivan In this episode, Sean sits down with Erin Sparks, President of Site Strategics and Host of EDGE of the Web Radio. They dive into what was the original thought of starting EDGE of the Web Radio podcast - almost 10 year ago. They go deeper into how do you stay on top of such a fast growing medium. Erin shares insights on how balance his agency with highly syndicated podcast. Hint: He found a way to build the podcast as part of his agency. Erin's energetic, fun vibe shows in his tone and is represented in his passions to help others and share how he built momentum with his company. 30:23 no <p>In this episode, Sean sits down with Erin Sparks, President of <a href="https://www.sitestrategics.com/" target="_blank" rel="nofollow noopener">Site Strategics</a> and Host of <a href="https://edgeofthewebradio.com/" target="_blank" rel="nofollow noopener">EDGE of the Web Radio</a>. They dive into what was the original thought of starting EDGE of the Web Radio podcast - almost 10 year ago. They go deeper into how do you stay on top of such a fast growing medium. Erin shares insights on how balance his agency with highly syndicated podcast. Hint: He found a way to build the podcast as part of his agency. Erin's energetic, fun vibe shows in his tone and is represented in his passions to help others and share how he built momentum with his company.</p> <p>More About Erin. <a href="https://www.linkedin.com/in/erinsparks/" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/erinsparks/</a> </p> erin sparks, site strategics, edge of the web radio, podcasting, marketing agency, customer experience In this episode, Sean sits down with Erin Sparks, President of Site Strategics and Host of EDGE of the Web Radio. They dive into what was the original thought of starting EDGE of the Web Radio podcast - almost 10 year ago. They go deeper into how do you stay on top of such a fast growing medium. Erin shares insights on how balance his agency with highly syndicated podcast. Hint: He found a way to build the podcast as part of his agency. Erin's energetic, fun vibe shows in his tone and is represented in his passions to help others and share how he built momentum with his company.

More About Erin. https://www.linkedin.com/in/erinsparks/

]]> In this episode, Sean sits down with Erin Sparks, President of Site Strategics and Host of EDGE of the Web Radio. They dive into what was the original thought of starting EDGE of the Web Radio podcast - almost 10 year ago. They go deeper into how do you stay on top of such a fast growing medium. Erin shares insights on how balance his agency with highly syndicated podcast. Hint: He found a way to build the podcast as part of his agency. Erin's energetic, fun vibe shows in his tone and is represented in his passions to help others and share how he built momentum with his company.

More About Erin. https://www.linkedin.com/in/erinsparks/

]]> Episode 95: How Focusing on One Segment Maximizes Customer Experience https://www.convergecoffee.co/95 86922a8b-094a-4d37-933e-d1130a0c5eff Fri, 19 Mar 2021 10:45:00 -0400 Sean Sullivan 95 How Focusing on One Segment Maximizes Customer Experience full 5 Sean Sullivan In this episode, Sean sits down with Peter Birsinger, CEO & Founder at Podscribe. They dive into why Peter started Podscribe and how the company has evolved. They go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers. 26:06 no <p>In this episode, Sean sits down with Peter Birsinger, CEO &amp; Founder at <a href="https://podscribe.ai/" target="_blank" rel="nofollow noopener">Podscribe</a>. They dive into why Peter started Podscribe and how the company has evolved. They go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers.</p> <p>More About Peter. <a href="https://www.linkedin.com/in/peter-birsinger/" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/peter-birsinger/</a> </p> peter birsinger, podscribe, technology, podcasting, customer experience In this episode, Sean sits down with Peter Birsinger, CEO & Founder at Podscribe. They dive into why Peter started Podscribe and how the company has evolved. They go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers.

More About Peter. https://www.linkedin.com/in/peter-birsinger/

]]> In this episode, Sean sits down with Peter Birsinger, CEO & Founder at Podscribe. They dive into why Peter started Podscribe and how the company has evolved. They go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers.

More About Peter. https://www.linkedin.com/in/peter-birsinger/

]]> Episode 88: How Leaders Should View the Digital Workplace https://www.convergecoffee.co/88 a24823cf-9f90-437c-b036-03caf018d660 Fri, 19 Mar 2021 09:00:00 -0400 Sean Sullivan 88 How Leaders Should View the Digital Workplace full 5 Sean Sullivan In this episode, Sean sits down with Neil Miller, host of The Digital Workplace. They dive into why Neil started The Digital Workplace and lessons learned from guests. They go deeper into how why digital meetings are the most pressing need for companies today. Neil shares insights from over 150 podcast episodes and how companies should view work productivity. Neil's deep understanding of mindset gives a unique perspective on workforce being about human beings and how to scale that without being robotic. 26:56 no <p>In this episode, Sean sits down with Neil Miller, host of <a href="https://thedigitalworkplace.com/" target="_blank" rel="nofollow noopener">The Digital Workplace</a>. They dive into why Neil started The Digital Workplace and lessons learned from guests. They go deeper into how why digital meetings are the most pressing need for companies today. Neil shares insights from over 150 podcast episodes and how companies should view work productivity. Neil's deep understanding of mindset gives a unique perspective on workforce being about human beings and how to scale that without being robotic.</p> <p>More About Neil. <a href="https://www.linkedin.com/in/neilamiller/" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/neilamiller/</a> </p> neil miller, the digital workplace, podcasting, customer experience, cx, workforce In this episode, Sean sits down with Neil Miller, host of The Digital Workplace. They dive into why Neil started The Digital Workplace and lessons learned from guests. They go deeper into how why digital meetings are the most pressing need for companies today. Neil shares insights from over 150 podcast episodes and how companies should view work productivity. Neil's deep understanding of mindset gives a unique perspective on workforce being about human beings and how to scale that without being robotic.

More About Neil. https://www.linkedin.com/in/neilamiller/

]]> In this episode, Sean sits down with Neil Miller, host of The Digital Workplace. They dive into why Neil started The Digital Workplace and lessons learned from guests. They go deeper into how why digital meetings are the most pressing need for companies today. Neil shares insights from over 150 podcast episodes and how companies should view work productivity. Neil's deep understanding of mindset gives a unique perspective on workforce being about human beings and how to scale that without being robotic.

More About Neil. https://www.linkedin.com/in/neilamiller/

]]> Episode 44: The Growth of Podcasting https://www.convergecoffee.co/44 59e75e9d-ca7c-4d49-a82d-a1c2ea176cff Thu, 10 Oct 2019 10:00:00 -0400 Sean Sullivan 44 The Growth of Podcasting full 3 Sean Sullivan In this episode, Sean sits down with Justin Schenck, Founder of Growth Now Movement and Begin Podcasting Now. They dive into why he started his podcast businesses. They go deeper into podcast marketing essentials a lot of companies miss. Justin gives his insight on where podcast is going. 22:51 no <p>In this episode, Sean sits down with Justin Schenck, Founder of Growth Now Movement and <a href="https://www.beginpodcastingnow.com/" target="_blank" rel="nofollow noopener">Begin Podcasting Now</a>. They dive into why he started his podcast businesses. They go deeper into podcast marketing essentials a lot of companies miss. Justin gives his insight on where podcasting is going. </p> <p>More About Justin. <a href="https://www.linkedin.com/in/justin-schenck-452b9414/" target="_blank" rel="nofollow noopener">https://www.linkedin.com/in/justin-schenck-452b9414/</a> </p> justin schenck, growth now movement, begin podcasting now, podcasting, podcast marketing In this episode, Sean sits down with Justin Schenck, Founder of Growth Now Movement and Begin Podcasting Now. They dive into why he started his podcast businesses. They go deeper into podcast marketing essentials a lot of companies miss. Justin gives his insight on where podcasting is going.

More About Justin. https://www.linkedin.com/in/justin-schenck-452b9414/

]]> In this episode, Sean sits down with Justin Schenck, Founder of Growth Now Movement and Begin Podcasting Now. They dive into why he started his podcast businesses. They go deeper into podcast marketing essentials a lot of companies miss. Justin gives his insight on where podcasting is going.

More About Justin. https://www.linkedin.com/in/justin-schenck-452b9414/

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