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Displaying 2 items of Converge Coffee with the tag "leadership".
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Episode 139: What Can a Bunch of Guys in Togas Teach Us about Leadership
June 9th, 2023 | Season 6 | 14 mins 7 secs
communications, customer experience, cx, leadership, scott monty
In this episode, Erik Deckers sits down with his friend, Scott Monty, a strategic communications and leadership coach who works with C-suite executives. They discuss the problems leaders are having today, and what they're doing right. They also talk about how Scott's degree in Classics help him train better leaders. And he gives insights on how history has carried the same lessons throughout history to leader after leader.
More about Scott. https://www.linkedin.com/in/scottmonty/ -
Episode 128: Why Great Customer Experience Starts with Leadership Caring about Their Employees
March 10th, 2023 | Season 6 | 19 mins 52 secs
customer experience, leadership, marketing, robin bowling
In this episode, Sean sits down with Robin Bowling, SaaS Growth Marketing Leader. She is an awesome facilitator bringing a centralized focus for demand generation and product teams. They dive into when should customer experience be the central focus in marketing specifically demand generation. They go deeper into her experiences and how she approaches from how to lead internal teams. Robin gives some great insights how feedback loops are important for growth. She even gives more insight how to create these loops and the process. Robin loves helping people grow in their careers and as people. Her tone gives off a helpful, yet open minded leadership quality. Robin gets deep on how she got to where she is today with awesome mentors and acting on the advice they gave.
More About Robin. https://www.linkedin.com/in/robinbowling/