July 9th, 2021 | Season 5 | 20 mins 8 secs
customer experience, daniel incandela, emotional intelligence, marketing, servant leadership, terminus
In this episode, I sit down with Daniel Incandela, CMO at Terminus. We dive into why Daniel joined Terminus early this year. HINT: Daniel joined because Tim Kopp, CEO, believed in marketing to catapult the company. We go deeper into his experiences of emotional intelligence and servant leadership. Daniel explains his approach about putting people first before profit and about how good culture equals good profit. Daniel shares insights about how to reduce employee and customer churn. Daniel's ease and calm tone shows how he focuses on goals but makes sure people come before profit. It's no wonder he has such success in fostering the next generation of marketing leaders.
April 12th, 2019 | Season 2 | 25 mins 48 secs
christine miles, emotional intelligence, eq, equipt, marketing messaging
In this episode, I sit down with Christine Miles, founder and president of EQUipt, a woman owned business focusing on helping people tap into and improve their EQs (emotional intelligence). We dive into what emotional intelligence (EQ) is. What is the secret to building your EQ and why it is important. And why EQ is so important to your internal marketing messaging which faces outward to your customers.