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    <title>Converge Coffee - Episodes Tagged with “Josh Brammer”</title>
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    <pubDate>Fri, 31 Aug 2018 10:00:00 -0400</pubDate>
    <description>Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from the lessons they learned. Every episode puts you right across the coffee table from your speaker. You'd be walking away with actionable insights you can actually use, not another list post no one implements. We dive deeper into the four go-to-market success cores that drive and prove customer experience: Messaging, Design, Tech, and Experience. These four essentials don't only apply to marketing. Guests bring backgrounds in sales, customer experience, RevOps, recruiting, data, and product because today, every business function grows through the same two forces: customers and employees converging back to those four cores. In three years, we built what was one of the world's top 1% downloaded podcasts with 250 human downloads per episode and an 80%+ consumption rate.</description>
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    <itunes:subtitle>Learn from Experts Like They Were Right Across a Coffee Table</itunes:subtitle>
    <itunes:author>Sean Sullivan</itunes:author>
    <itunes:summary>Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from the lessons they learned. Every episode puts you right across the coffee table from your speaker. You'd be walking away with actionable insights you can actually use, not another list post no one implements. We dive deeper into the four go-to-market success cores that drive and prove customer experience: Messaging, Design, Tech, and Experience. These four essentials don't only apply to marketing. Guests bring backgrounds in sales, customer experience, RevOps, recruiting, data, and product because today, every business function grows through the same two forces: customers and employees converging back to those four cores. In three years, we built what was one of the world's top 1% downloaded podcasts with 250 human downloads per episode and an 80%+ consumption rate.</itunes:summary>
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      <itunes:name>Sean Sullivan</itunes:name>
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  <title>Episode 20: Why Customer Experience Plays a Huge Role in Running a Profitable Service Firm</title>
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  <pubDate>Fri, 31 Aug 2018 10:00:00 -0400</pubDate>
  <author>Sean Sullivan</author>
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  <itunes:title>Why Customer Experience Plays a Huge Role in Running a Profitable Service Firm</itunes:title>
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  <itunes:author>Sean Sullivan</itunes:author>
  <itunes:subtitle>In this episode, Sean sits down with Josh Brammer. He helps business owners streamline their business, so they can deliver predictable revenue and faster growth for their service firm. They dive deeper into why customer experience plays such a big role in running a profitable service firm. They talk about the chicken and the egg and A, B, and C clients. </itunes:subtitle>
  <itunes:duration>33:12</itunes:duration>
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  <description>&lt;p&gt;In this episode, Sean sits down with Josh Brammer. He helps &lt;a href="https://hellolantern.com/" rel="nofollow noopener"&gt;business owners streamline their business&lt;/a&gt;, so they can deliver predictable revenue and faster growth for their service firm. They dive deeper into why customer experience plays such a big role in running a profitable service firm. They talk about the chicken and the egg and A, B, and C clients. &lt;/p&gt;

&lt;p&gt;More About Josh. &lt;a href="https://www.linkedin.com/in/joshuabrammer/" rel="nofollow noopener"&gt;https://www.linkedin.com/in/joshuabrammer/&lt;/a&gt; &lt;/p&gt;
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    <![CDATA[<p>In this episode, Sean sits down with Josh Brammer. He helps <a href="https://hellolantern.com/" rel="nofollow noopener">business owners streamline their business</a>, so they can deliver predictable revenue and faster growth for their service firm. They dive deeper into why customer experience plays such a big role in running a profitable service firm. They talk about the chicken and the egg and A, B, and C clients. </p>

<p>More About Josh. <a href="https://www.linkedin.com/in/joshuabrammer/" rel="nofollow noopener">https://www.linkedin.com/in/joshuabrammer/</a></p>]]>
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    <![CDATA[<p>In this episode, Sean sits down with Josh Brammer. He helps <a href="https://hellolantern.com/" rel="nofollow noopener">business owners streamline their business</a>, so they can deliver predictable revenue and faster growth for their service firm. They dive deeper into why customer experience plays such a big role in running a profitable service firm. They talk about the chicken and the egg and A, B, and C clients. </p>

<p>More About Josh. <a href="https://www.linkedin.com/in/joshuabrammer/" rel="nofollow noopener">https://www.linkedin.com/in/joshuabrammer/</a></p>]]>
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