app01 Fri, 18 Sep 2026 22:51:00 +0000 Fireside (https://fireside.fm) Converge Coffee - Episodes Tagged with “Design Thinking” https://www.convergecoffee.co/tags/design%20thinking Fri, 01 Nov 2019 10:00:00 -0400 Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from the lessons they learned. Every episode puts you right across the coffee table from your speaker. You'd be walking away with actionable insights you can actually use, not another list post no one implements. We dive deeper into the four go-to-market success cores that drive and prove customer experience: Messaging, Design, Tech, and Experience. These four essentials don't only apply to marketing. Guests bring backgrounds in sales, customer experience, RevOps, recruiting, data, and product because today, every business function grows through the same two forces: customers and employees converging back to those four cores. In three years, we built what was one of the world's top 1% downloaded podcasts with 250 human downloads per episode and an 80%+ consumption rate. en-us episodic Learn from Experts Like They Were Right Across a Coffee Table Sean Sullivan Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from the lessons they learned. Every episode puts you right across the coffee table from your speaker. You'd be walking away with actionable insights you can actually use, not another list post no one implements. We dive deeper into the four go-to-market success cores that drive and prove customer experience: Messaging, Design, Tech, and Experience. These four essentials don't only apply to marketing. Guests bring backgrounds in sales, customer experience, RevOps, recruiting, data, and product because today, every business function grows through the same two forces: customers and employees converging back to those four cores. In three years, we built what was one of the world's top 1% downloaded podcasts with 250 human downloads per episode and an 80%+ consumption rate. no marketing, messaging, design, technology, martech, marketing technology, customer experience, cx, buyer experience, employee experience, customer buying journey, marketing success, customer success, proving customer experience, proving cx, prove customer experience, prove cx, go to market operations, gtm ops, go to market, gtm, go to market strategy, gtm strategy, abm, account based marketing, abx, account based experience Sean Sullivan sean@convergecoffee.co Episode 52: Small Actions Make Big Impact Using Design Thinking https://www.convergecoffee.co/52 ce48f5f5-7a0b-45af-b5c7-383fd6fd3247 Fri, 01 Nov 2019 10:00:00 -0400 Sean Sullivan 52 Small Actions Make Big Impact Using Design Thinking full 3 Sean Sullivan In this episode, Sean sits down with Terri Wada, President of Collabo Creative, a Service Design company that partners with service-conscious organizations desiring to create exemplary customer experiences and grow customer loyalty. They dive into what is Design Thinking. They go deeper into design thinking steps and practical examples. 20:46 no <p>In this episode, Sean sits down with <a href="https://www.linkedin.com/in/terriwada/" rel="nofollow noopener">Terri Wada</a>, President of <a href="https://collabocreative.com/" rel="nofollow noopener">Collabo Creative</a>, a Service Design company that partners with service-conscious organizations desiring to create exemplary customer experiences and grow customer loyalty. They dive into what is Design Thinking. They go deeper into design thinking steps and practical examples.</p> <p>More About Terri. <a href="https://www.linkedin.com/in/terriwada/" rel="nofollow noopener">https://www.linkedin.com/in/terriwada/</a> </p> terri wada, collabo creative, design thinking In this episode, Sean sits down with Terri Wada, President of Collabo Creative, a Service Design company that partners with service-conscious organizations desiring to create exemplary customer experiences and grow customer loyalty. They dive into what is Design Thinking. They go deeper into design thinking steps and practical examples.

More About Terri. https://www.linkedin.com/in/terriwada/

]]> In this episode, Sean sits down with Terri Wada, President of Collabo Creative, a Service Design company that partners with service-conscious organizations desiring to create exemplary customer experiences and grow customer loyalty. They dive into what is Design Thinking. They go deeper into design thinking steps and practical examples.

More About Terri. https://www.linkedin.com/in/terriwada/

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