As co-founder and Chief Operating Officer at PactSafe, Eric is responsible for managing product & customer operations including product management, sales engineering, professional services, and customer success.
Prior to his current role, Eric spent 7 years at ExactTarget (now Salesforce Marketing Cloud) in various consulting & leadership roles. He was a significant contributor in the growth of ExactTarget, leading to a $2.7B acquisition by Salesforce. His contributions at ExactTarget helped the company strategically move into the Enterprise Marketing Software segment and supported strategic sales exceeding $30MM. He spent two years in Australia developing the APAC business which grew over 10x in his tenure. He also led product and engineering for all content products for Salesforce Marketing Cloud.
Prugh has a Bachelor’s degree in Computer Graphics Technology from Purdue University. He lives in Herron Morton in downtown Indianapolis with his wife Liz and their 2 dogs.
May 18th, 2018 | 32 mins 58 secs
customer experience, customer success, design, eric prugh, inbound marketing, market fit, marketing tactics, marketing teams, marketing tech, marketing technology, martech, messaging, outbound marketing, pactsafe, product fit, product marketing
In this episode, I sit down with Eric Prugh, COO, at PactSafe, and talk why product, customer success, and marketing should openly talk to help the customer. We dive deeper on how PactSafe helps companies make legal transactions quicker and more effective. Eric talks about the challenges and successes of working in a SaaS startup and offers advice staying true to your customers, finding the right product fit, and how each team should communicate with one another.